Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lolita Burse

Virginia Beach

Summary

Experienced licensed professional with over 28 years in financial administration, insurance, auto and property claims, casualty adjusting, sales, marketing, and civil service. Strong communicator and team player who excels in challenging environments, takes initiative, and consistently meets goals.

Overview

30
30
years of professional experience

Work History

Auto Adjuster III

USAA Insurance Company
04.2013 - 12.2023
  • Handling inbound calls and resolving auto non injury claims. Making claim payments and sending compliance letters. Coaching and mentoring with new employees. Awarded Innovation Certification for DAT 2019, Toastmasters 2017-2018, Treasurer and Public Relations offices held. Won Toastmasters Area Speech Contest 2018.

Auto Adjuster II

USAA Insurance Company
01.2011 - 03.2013
  • Adjusting and setting reserves for injury claims and settling lawsuits with attorneys and claimants. Attention to detail, and knowledge of the insurance industries’ policies and procedures. Composing and processing correspondence in compliance with regulatory laws and rules.

Multi-Line Auto IRU Auto Adjuster and Property Insurance Adjuster

USAA Insurance Company
01.2001 - 01.2011
  • Keying accident claim reports and adjusting payments for repairs and rentals, within one year promoted to senior auto claim representative, handling liability auto claims, coverage investigations, adjusting homeowner, personal property claims, multi-tasking skills such as negotiating, strong communication and intense computer skills.

Loan Associate

Consumer Finance Corporation (subsidiary of Chevy Chase Bank)
01.1999 - 01.2001
  • Processed loan applications efficiently, ensuring compliance with regulatory standards.
  • Reviewed credit reports and financial documents to assess borrower eligibility and risk.
  • Educated clients on loan products, terms, and application procedures to enhance understanding.
  • Collaborated with underwriters to expedite loan approvals and resolve discrepancies.
  • Implemented streamlined workflows that increased processing accuracy and reduced turnaround time.
  • Received “Focus Award” for handling of customers when placing collection calls and handled interoffice conflicts among staff effectively.

Bookkeeper-Accounts Payable

The Finance Company
01.1997 - 01.1999
  • Reconciled bank statements monthly, ensuring consistency with general ledger entries.
  • Implemented a more efficient filing system for financial documents, improving accessibility and organization.
  • Managed and responded to correspondence and inquiries from customers and vendors.

Card Activation Customer Service Representative

Interim Personnel for Nations Bank
01.1997 - 01.1998
  • Conducted security checks when activating new credit cards for banking customers, blocking lost and stolen credit cards, processing incoming credit cards, processing incoming customer account information, balance dues, finance charges, interest rates, late payments, and disputes, as well as opening and closing accountings and giving credit ratings.
  • Related to customers when processing account information.
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels through effective communication.
  • Computed and calculated interest rates, finance charges and late fees assessed on client accounts.
  • Researched customer past transactions to follow-up on charge disputes.

Customer Sales Representative

Publishers Marketing Bureau/PUBSCO, Inc.
01.1995 - 01.1997
  • Handled service checks on magazine subscriptions, prepared renewal orders and utilized account information to resolve customer complaints.
  • Offered subscription renewals to customers at discounted prices and serviced customer complaints with enthusiasm and professionalism such as delivery problems, gift subscriptions, etc.
  • Achieved “Top Producer” status three months in a row-quarterly statistics averaged over 65% of company profits.

Branch Manager

Atlantic Enterprises/Haven Scents, Inc., Self Employed
01.1994 - 01.1995
  • Undertook a marketing training sales position leading to opening own branch office. Responsible for recruiting and training of staff. Governed inventory, payroll and served as liaison between administration and staff.
  • Supervised personnel for distributing products, motivated and influenced staff to improve their self-worth and income.
  • Conducted interviews, coordinated schedules for remote location trips and worked side-by-side when training staff.
  • Managed and motivated employees to be productive and engaged in work.

Education

High School -

Menchville High School
Newport News, VA
01.1982

Certification - Wording Processing-Secretarial Science

Key Business College
01.1985

Skills

  • Microsoft Excel, Word Powerpoint and BOX expertise
  • Toast Masters Communications
  • VP of Public Relations and Treasurer
  • Customer Service
  • Office Manager

Timeline

Auto Adjuster III

USAA Insurance Company
04.2013 - 12.2023

Auto Adjuster II

USAA Insurance Company
01.2011 - 03.2013

Multi-Line Auto IRU Auto Adjuster and Property Insurance Adjuster

USAA Insurance Company
01.2001 - 01.2011

Loan Associate

Consumer Finance Corporation (subsidiary of Chevy Chase Bank)
01.1999 - 01.2001

Bookkeeper-Accounts Payable

The Finance Company
01.1997 - 01.1999

Card Activation Customer Service Representative

Interim Personnel for Nations Bank
01.1997 - 01.1998

Customer Sales Representative

Publishers Marketing Bureau/PUBSCO, Inc.
01.1995 - 01.1997

Branch Manager

Atlantic Enterprises/Haven Scents, Inc., Self Employed
01.1994 - 01.1995

Certification - Wording Processing-Secretarial Science

Key Business College

High School -

Menchville High School

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