Lolwa Abdel
Alexandria
Summary
Friendly and professional customer service specialist seeking a role where strong communication skills, problem-solving abilities, and a dedication to creating positive customer experiences can contribute to team success. Eager to leverage experience in retail, food service, and client engagement to support a dynamic, customer-focused environment.
Overview
3
3
years of professional experience
1
1
Language
Work History
Barista
Dunkin Donuts
Alexandria, VA
05.2023 - Current
- Provided fast, friendly service to customers in a high-volume environment. Prepared coffee, espresso drinks, and food items accurately while maintaining a clean and organized workspace. Handled cash and card transactions using the POS system, followed health and safety standards, and supported team members to ensure efficient operations and a positive customer experience.
Front-End Associate
Amazon Fresh
Alexandria, VA
02.2023 - 02.2026
- Provide efficient and friendly service to customers while managing POS transactions and ensuring accurate order fulfillment. Assist shoppers with questions and purchases, process payments, and maintain a clean, organized checkout area. Support online order picking and staging to ensure timely delivery and customer satisfaction, while contributing to a positive, team-oriented work environment.
Education
AA - General studies
Nova Community College
01-2024
Skills
- Active listening
- Conflict resolution / problem-solving
- Time management & multitasking
- Friendly and approachable demeanor
- POS / cash register operation
- Attention to detail
Languages
Arabic
Native or Bilingual
Timeline
Barista
Dunkin Donuts
05.2023 - Current
Front-End Associate
Amazon Fresh
02.2023 - 02.2026
AA - General studies
Nova Community College