London LeVelle
Norfolk
Summary
Dynamic professional with experience in branch management and financial oversight. Skilled in team collaboration and customer service, successfully implementing initiatives that improve client satisfaction and operational compliance.
Overview
9
9
years of professional experience
Work History
Budget Analyst-Special Education
Norfolk Public Schools
Norfolk
10.2024 - Current
- Prepared financial reports for review by directors and the school board to prepare the special education school's current-year budget.
- Monitored compliance with approved budgets throughout the year and the following year.
- Analyzed budget reports to identify discrepancies, and recommend corrective actions to ensure we remain in compliance.
- Assisted with the preparation of funding requests for new programs or initiatives for all special education in Norfolk, VA.
- Collaborated with teachers to implement effective classroom strategies and collect an inventory of items needed to care for children.
- Provided resources and support for families of students in programs.
Medical Administrative Assistant/Medical Records Technician
Chenega
Okinawa
06.2022 - 03.2024
- Managed patient scheduling and appointment coordination efficiently.
- Assisted in insurance verification and authorizations for patient treatments.
- Prepared and organized medical files electronically using our ROI system.
- Collaborated with healthcare providers to ensure smooth office operations and ensure all client paperwork is completed efficiently.
- Entered patient demographic information into the Electronic Health Records system.
- Triaged incoming patients by assessing conditions and modified schedules to handle more severe concerns quickly.
- Oversaw collection of admission, billing, and processing documents to meet organizational expectations.
Branch Manager
Langley Credit Union
Virginia Beach
04.2024 - 2024
- Managed daily branch operations and ensured my team followed policies and procedures.
- Supervised staff performance and provided training on areas for improvement.
- Implemented branch initiatives to enhance customer experience and satisfaction.
- Conducted regular audits to ensure adherence to security and compliance protocols.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Monitored the financial performance of the branch on a monthly basis and created a plan to reach goals for the team.
- Resolved escalated customer complaints in a timely manner and coached team on how to handle difficult situations.
Education
Bachelor of Arts - Psychology
Univeristy of Maryland Global Campus
Adelphi, Maryland03-2025
Bachelor of Arts - Business Management
University of Maryland Global Campus
Adelphi, MD03-2025
Skills
- Financial analysis
- Budget management
- Data interpretation
- Team collaboration
- Customer relationship management
- Project management
Timeline
Budget Analyst-Special Education
Norfolk Public Schools
10.2024 - Current
Branch Manager
Langley Credit Union
04.2024 - 2024
Medical Administrative Assistant/Medical Records Technician
Chenega
06.2022 - 03.2024
Bachelor of Arts - Psychology
Univeristy of Maryland Global Campus
Bachelor of Arts - Business Management
University of Maryland Global Campus