Lonna Crow
Ringgold
Summary
Seasoned Human Resources Generalist with broad experience in all areas of HR, including policy development, performance management and employee training. Skilled at fostering positive relationships and improving employee morale. Strategic planner focused on aligning people strategy with organizational objectives to drive business success. Have made significant impacts by streamlining processes for improved operational efficiency in previous roles.
Overview
13
13
years of professional experience
Work History
Human Resources Generalist
Allied Universal
Chattanooga
05.2022 - Current
- Streamlined onboarding process resulting in a 71% reduction in new hire paperwork errors, improving overall efficiency and employee experience.
- Improved I-9 compliance process, resulting in a 94% increase in accuracy and efficiency, ensuring seamless onboarding for employees.
- Successfully facilitated all background checks, drug screenings, and MVR reports, ensuring thorough vetting of employees and compliance with company standards.
- Dedicated liaison for 92 Directors in the field, effectively addressing their HR needs and enhancing communication and support between the field and corporate headquarters.
- Maintained accurate employee personnel and disciplinary records, contributing to improved organizational compliance and risk management.
- Coordinated HR-based training, enhancing employee skills and knowledge, leading to improved performance and productivity.
- Managed a streamlined process for all unemployment claims, achieving 100% compliance with state regulations and safeguarding the company from legal risks.
Office Manager/Certified Chiropractic Assistant
Atlas Total Health
Fort Oglethorpe
07.2020 - 05.2022
- Managed patient exams, x-rays, and therapy for patients, resulting in improved efficiency and patient satisfaction.
- Increased patient satisfaction by effective check-in, check-out, and insurance billing processes, building and maintaining strong long-term relationships with patients.
- Recruited and fulfilled staff for 9 offices, reducing turnover and ensuring consistent high-quality patient care, leading to improved overall patient satisfaction.
Office Manager/Certified Chiropractic Assistant
Paxton Family Chiropractic
Ringgold
01.2018 - 06.2020
- Managed patient exams, x-rays, and therapy for patients, resulting in improved efficiency and patient satisfaction.
- Increased patient satisfaction by effective check-in, check-out, and insurance billing processes, building and maintaining strong long-term relationships with patients.
- Increased patient retention by building and maintaining strong long term relationships with patients, resulting in improved customer satisfaction and loyalty.
Account Manager
Diversified Companies, Llc
10.2012 - 01.2018
- Increased client retention rate through proactive account management and building strong long-term relationships, resulting in improved customer satisfaction and loyalty.
- Managed 100+ accounts, consistently meeting or exceeding sales targets, and fostering a loyal client base, contributing to the company's growth and market presence.
Education
Bachelor's - Business Management
University of Georgia
05.2000
Skills
- Onboarding process
- I-9 compliance
- Employee training
- HR management
- Record maintenance
- Performance evaluation
- Employee relations
- Compliance management
- Effective communication
Timeline
Human Resources Generalist
Allied Universal
05.2022 - Current
Office Manager/Certified Chiropractic Assistant
Atlas Total Health
07.2020 - 05.2022
Office Manager/Certified Chiropractic Assistant
Paxton Family Chiropractic
01.2018 - 06.2020
Account Manager
Diversified Companies, Llc
10.2012 - 01.2018
Bachelor's - Business Management
University of Georgia