Lonnie Sanders
Dumfries,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Dispatcher
Harris Teeter Distribution Center
03.2024 - Current
- Review and assign routes to drivers with sound judgment and critical thinking.
- Manage high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Assist transportation supervisor and assume supervisory duties when needed.
- Communicate with drivers and service excellence to coordinate timely and efficient changes of delivery goods.
- Maintain accurate records of all dispatched calls, improving data tracking for future analysis.
- Collaborate with fellow dispatchers to maintain a seamless workflow during shift changes.
Customer Service Delivery Driver
Harris Teeter Distribution Center
11.2023 - 03.2024
- Provided excellent customer service and professionalism while interacting with Harris Teeter customers.
- Drive Harris Teeter delivery van safely and in accordance with companies standards.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Customer Service Driver
Uber And Lyft
12.2019 - 11.2023
- Communicate with passengers and transport them to and from their desired destinations, while providing great customer experience
- Resolve any customer problematic issues
- Follow navigational directions from GPS, calculated the right fare, and executed multiple administrative tasks as required
- Achieved and maintains perfect 5-star rating within multiple gig companies
- Follow all traffic laws and safe driving procedures, including at night and in wet or snowy conditions
- Demonstrate the ability to remain calm in stressful situations
Referral Specialist/ Customer Service Rep
Maryland Physicians Care
11.2019 - 12.2021
- Scheduled and confirmed patient medical consultations, diagnostic and or surgeries appointments
- Ensure that follow-up referral reports are recorded properly
- Provide education and apply skills to support patients
- Provided an elevated customer experience to generate a loyal clientele
- Answered product questions with up-to-date knowledge
- Promptly handled numerous emails, inbound calls, and outbound calls
- Kept records of customer complaints
- Solved customer problems in a timing manner
- Interacted with customers through live chat
- Assisted customers with a warm and professional attitude
- Linked families to relevant community support to meet non-medical needs
IRA Quality Analyst, Member Serv & Insurance Rep
MECU Of Baltimore
09.2013 - 10.2019
- Served as main point of contact for the IRS about IRA tax concerns.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Reconciliation of disability payments for loans and credit cards
- Support MECU departments regarding IRA documentation, garnishments, fraud, charge-off's, visa debit issues, training, dormancy, bank recon, and research & adjustment
- Process IRA death claims for MECU
- Testing and analyzing data for Credit Union acquisition
- Created and test new procedures for Quality area of Operations
- Assisted members with a warm and professional attitude
- Handled emails, inbound calls, and outbound calls
IRA Quality Control /Member Service Representative
SECU Of Maryland
09.1999 - 09.2013
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Monitored product standards and quality-control programs.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Responsible for processing member request made via online, facsimile, and mail
- Responsible for legal account garnishments, IRS levies and State attachments
- Generated correspondence to potential members requesting additional or missing information needed to process request
- Analyzed and updated data
- Research and adjustments
- Receive incoming deposits, loan payments and collection items.
- Process account transactions for members
- Answer daily calls with members question and concerns
Education
High School Diploma -
Edmondson Westside High School
Baltimore, MDIncomplete - Business Administration
UMUM
GlobalSkills
- Team Development
- Staff Evaluation
- Regulatory Compliance
- Microsoft Forms
- Microsoft PowerApps
- Microsoft Teams
- Dependability and Honesty
- Safety
- Customer Relationships
- Customer Needs Assessments
- Insurance Requirements
- Customer Inquiries
- Traffic Laws and Regulations
- Customer Satisfaction
- Communication and Interpersonal Skills
- Sales and Promotions
- Strong Working Relationships
- Valid Vehicle Insurance and Registration
- Efficiency and Time Management
- Basic Math Skills
- Commercial Driving Experience
- Outreach Activities
- Customer Accounts Management
- Refund Processing
Certification
- Certified CIP, Ascensus - 2011-2026
- Microsoft Fundamentals
- Smith Systems Driver Emprovement
Timeline
Dispatcher
Harris Teeter Distribution Center
03.2024 - Current
Customer Service Delivery Driver
Harris Teeter Distribution Center
11.2023 - 03.2024
Customer Service Driver
Uber And Lyft
12.2019 - 11.2023
Referral Specialist/ Customer Service Rep
Maryland Physicians Care
11.2019 - 12.2021
IRA Quality Analyst, Member Serv & Insurance Rep
MECU Of Baltimore
09.2013 - 10.2019
IRA Quality Control /Member Service Representative
SECU Of Maryland
09.1999 - 09.2013
- Certified CIP, Ascensus - 2011-2026
- Microsoft Fundamentals
- Smith Systems Driver Emprovement
High School Diploma -
Edmondson Westside High School
Incomplete - Business Administration
UMUM
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