Lora Puffenbarger
Mount Solon
Summary
Dedicated professional with extensive experience in housekeeping and customer service, notably at Western State Hospital. Proven ability to enhance cleanliness and efficiency through teamwork and attention to detail. Skilled in cash handling and maintaining accurate records, ensuring a safe and welcoming environment for all clients.
Overview
18
18
years of professional experience
Work History
Housekeeper
Western State Hospital
09.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Restocked amenities in bathrooms, bedrooms.
- Completed special housekeeping actions such as turning mattresses and wiping down bed frames.
Cashier Manager
North River Country Store
09.2007 - 09.2024
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean and safe atmosphere with state inspectors
- Cleaned shelves, floors, and bathrooms daily to meet state inspections
Housekeeper (Part Time)
Annette Marshall
12.2010 - 11.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
Education
High School Diploma -
Buffalo Gap High School
Swoope, VASkills
- Teamwork
- Housekeeping
- Customer service
- Basic Math
- Communication
- Accuracy
- Typing
- Excel
- Word
- Hardworking
- Cash register operation
- Cash drawer balancing
- Money handling
Timeline
Housekeeper
Western State Hospital
09.2024 - Current
Housekeeper (Part Time)
Annette Marshall
12.2010 - 11.2020
Cashier Manager
North River Country Store
09.2007 - 09.2024
High School Diploma -
Buffalo Gap High School
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