Lorelai Brown
Ashland
Summary
Dynamic Front Desk Receptionist with a proven track record at Shear Innovations Ashland, excelling in customer service and relationship building. Recognized for enhancing guest retention through an organized reception area and efficient appointment scheduling, showcasing strong attention to detail and problem-solving skills to deliver exceptional first impressions.
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating a welcoming environment and ensuring smooth front desk operations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Shear Innovations Ashland
06.2022 - 11.2023
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
Education
No Degree - Music Education
Christopher Newport University
Newport News, VA05-2028
High School Diploma -
Hanover High School
Mechanicsville, VA06-2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Initiative-taking
- Relationship building
- Conflict resolution
Certification
Child Abuse and Neglect: Recognizing, Reporting and Responding for Educators
Timeline
Front Desk Receptionist
Shear Innovations Ashland
06.2022 - 11.2023
No Degree - Music Education
Christopher Newport University
High School Diploma -
Hanover High School
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