Loren Browning
Richmond
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Commonwealth Primary Care
Richmond, VA
02.2025 - 03.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Personal Shopper
Walmart
Richmond, VA
10.2024 - 02.2025
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Cosmetic Sales Associate
Macy's
Colonial Heights, VA & Richmond, VA
09.2019 - 09.2024
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Educated customers on proper skincare routines, makeup application techniques, and cosmetic product benefits.
- Increased customer satisfaction by providing personalized cosmetic recommendations based on individual needs and preferences.
- Been with the company on & off from 2019-2024.
Deli Food Handler & Cook
Wawa
Tappahannock, VA
10.2023 - 07.2024
- Maintained a clean and organized workspace to ensure efficient production and adherence to food safety standards.
- Reduced wait times for customers by quickly preparing made-to-order dishes without sacrificing quality or presentation standards.
- Streamlined prep processes by creating an effective workflow that reduced preparation time without compromising product quality.
- Trained new staff members on proper cooking techniques, equipment usage, and safety protocols to maintain consistent performance levels across the team.
- Expedited order fulfillment during peak hours by prioritizing tasks efficiently and working closely with other team members for support.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Cashier
Five Below
Richmond, VA
11.2018 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Family Dollar
Richmond, VA
01.2018 - 07.2018
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Lead Busser
TGI Fridays
Richmond, VA
09.2017 - 12.2017
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
Hostess
Waffle House
Richmond, VA
01.2017 - 04.2017
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Some College - Bachelor's Degree - Business Management
ECPI University
Virginia Beach, VAHigh School Diploma -
Varina High School
Richmond, VA06-2017
Skills
- Front desk operations
- Appointment scheduling
- Medical terminology
- HIPAA compliance
- Customer service
- Patient relations
- Team leadership
- Problem-solving
Timeline
Medical Receptionist
Commonwealth Primary Care
02.2025 - 03.2025
Personal Shopper
Walmart
10.2024 - 02.2025
Deli Food Handler & Cook
Wawa
10.2023 - 07.2024
Cosmetic Sales Associate
Macy's
09.2019 - 09.2024
Cashier
Five Below
11.2018 - 04.2019
Cashier
Family Dollar
01.2018 - 07.2018
Lead Busser
TGI Fridays
09.2017 - 12.2017
Hostess
Waffle House
01.2017 - 04.2017
Some College - Bachelor's Degree - Business Management
ECPI University
High School Diploma -
Varina High School