Lorena Argueta

Oversee daily theater operations

• Managed customer service inquiries and complaints in a timely manner.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Resolved conflicts between team members in an effective manner.
• Established processes for monitoring customer satisfaction levels.
• Supervise and delegate floor staff
• Maintained up-to-date knowledge of company products and services.
• Communicated regularly with customers to gain insights into their needs.
• Created reports on sales trends, inventory levels, and financial data.
• Create the employee schedule
• Calculate weekly forecast and hours
• Close payroll
• Take inventory and order stock take
• Assure all food and alcohol health regulations are being followed

• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.

• Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
• Trained new employees on company policies, procedures, and job responsibilities.
• Responded quickly and effectively to emergency situations as they arose.
• Ensured compliance with food safety regulations and quality standards.
• Provided coaching and guidance to team members when necessary to improve performance.