Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lorena Mondragon

Alexandria

Summary

Highly motivated and dedicated high school graduate with 2 years of customer service and sales experience, seeking to leverage strong communication, organizational, and creative skills in a dynamic environment. Eager to contribute a strong work ethic and a commitment to excellence.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Michelle Garcia Allstate Agency
06.2025 - Current
  • Greeted customers at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for customers and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Managed ingoing and outgoing mail

Babysitter

Private Clients
09.2022 - Current
  • Provided reliable and safe childcare
  • Planned and supervised engaging activities, including educational games, crafts, and outdoor play, promoting children's development and enjoyment.
  • Prepared meals and snacks, assisted with homework, nap time ensuring a structured and supportive environment.
  • Communicated effectively with parents regarding children's daily activities, behavior, and any notable observations.
  • Managed minor emergencies and first aid situations calmly and efficiently, prioritizing the safety and well-being of children.

Retail Sales Associate

Party City
08.2023 - 03.2025
  • Assisted an average of 50+ customers daily by providing product information, locating items, and offering personalized recommendations, resulting in increased customer satisfaction.
  • Operated POS system to process cash, credit, and gift card transactions
  • Maintained organized product displays and collaborated with team members to restock shelves, organize merchandise, ensure store cleanliness, inventory management, and supported efficient daily operations.
  • Resolved customer questions and minor complaints with professionalism and a positive attitude, enhancing customer loyalty.

Education

High School Diploma -

Alexandria City High School
Alexandria, VA
05.2025

Skills

  • Customer Service: Sales Support, Problem Solving, Relationship Building, Conflict Resolution
  • Retail Operations: POS Systems, Cash Handling, Inventory Management, Merchandising
  • Childcare: Child Safety, Activity Planning, Meal Preparation, Homework Assistance, First Aid
  • Interpersonal: Bilingual, Communication, Teamwork, Adaptability, Time Management, Organization, Reliability

Languages

Spanish

Timeline

Front Desk Receptionist

Michelle Garcia Allstate Agency
06.2025 - Current

Retail Sales Associate

Party City
08.2023 - 03.2025

Babysitter

Private Clients
09.2022 - Current

High School Diploma -

Alexandria City High School

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Lorena Mondragon