Summary
Overview
Work History
Education
Skills
Timeline
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Lorenzo Malveaux sr

Christiansburg

Summary

Dynamic Store Director with a proven track record at Academy Sports and Outdoors, excelling in sales leadership and strategic planning. Enhanced revenue through targeted promotions and optimized inventory management. Skilled in vendor relationship development and fostering team collaboration, driving performance and engagement to achieve business goals.

Overview

13
13
years of professional experience

Work History

Store Director

Acadmey Sports and Outdoors
06.2020 - 02.2025
  • Directed daily operations, ensuring compliance with company policies and procedures.
  • Managed inventory control, optimizing stock levels to meet customer demand.
  • Developed staff training programs, enhancing team performance and product knowledge.
  • Implemented sales strategies, increasing store revenue through targeted promotions.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
  • Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
  • Oversaw budget management, controlling expenses to maximize profitability.
  • Established strong vendor relationships, negotiating terms to improve product selection and pricing.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
  • Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Ensured compliance with all applicable laws, regulations, policies, and procedures pertaining to store operations.

Assistant Store Manager

Dicks Sporting Goods
11.2016 - 06.2020
  • Supervised daily store operations to ensure adherence to company policies and procedures.
  • Trained and developed staff on customer service standards and product knowledge.
  • Implemented visual merchandising strategies to enhance product presentation and drive sales.
  • Analyzed inventory levels and managed stock replenishment for optimal product availability.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Store Manager

Dollar General Store
09.2015 - 11.2016
  • Oversaw daily store operations, ensuring optimal inventory management and customer service standards.
  • Trained and mentored staff to enhance product knowledge and improve sales techniques.
  • Implemented visual merchandising strategies to maximize product visibility and customer engagement.
  • Analyzed sales data to identify trends, adjusting inventory levels accordingly for improved profitability.

Assistant Manager

Walmart
02.2012 - 09.2015
  • Led team in executing daily operational strategies to enhance efficiency and customer satisfaction.
  • Developed and implemented training programs for new staff, improving onboarding experience and retention.
  • Streamlined workflow processes, resulting in reduced turnaround times for service requests.
  • Analyzed customer feedback to identify areas for improvement, driving adjustments in service delivery.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Education

Associate of Science - Secondary Education

LSU
Eunice
08-2013

Skills

  • Sales leadership
  • Vendor relationship development
  • Brand awareness
  • Staff leadership
  • People management
  • Marketing
  • Store operations
  • Strategic planning
  • Goals and performance
  • Revenue generation
  • Strategic thinker

Timeline

Store Director

Acadmey Sports and Outdoors
06.2020 - 02.2025

Assistant Store Manager

Dicks Sporting Goods
11.2016 - 06.2020

Store Manager

Dollar General Store
09.2015 - 11.2016

Assistant Manager

Walmart
02.2012 - 09.2015

Associate of Science - Secondary Education

LSU

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Lorenzo Malveaux sr