Loretta Morgan
Woodbridge ,VA
Summary
Public health and managed care professional with extensive experience in behavioral health, healthcare operations, wellness program development, and patient-centered care. Proven ability to lead initiatives, coordinate care, and implement programs that improve health outcomes for diverse populations. Recognized for teamwork, program execution, and developing innovative solutions in both clinical and administrative settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Managed Care Coordinator
Elevance Health
09.2024 - Current
- Coordinate behavioral and mental health care for 271 members in total, ensuring access to appropriate services and resources.
- Conduct at least 3 clinical assessments, develop care plans, and educate members on treatment options and benefits.
- Perform prior authorizations, utilization reviews, and benefits verification while maintaining strict compliance with policies and HIPAA regulations.
- Collaborate with providers, care teams, and community agencies to ensure continuity and quality of care.
- Recognized three times within one year for exceptional service, teamwork, dedication to company core values, and consistently ensuring those values are implemented in daily practice.
- Celebrated one-year service recognition for sustained excellence in member care and coordination.
Health Promotion Intern/HR Specialist
Fairfax County Government Center
09.2023 - 05.2024
- Designed, planned, and implemented a wellness program for 1,500 county employees, promoting healthy lifestyles and incorporating daily wellness activities; program received high satisfaction ratings.
- Developed a systematic document organization method that streamlined office audits, adopted department-wide.
- Assisted HR with employee health initiatives and wellness policies to enhance organizational health outcomes.
Graduate Resident Advisor (GRA)
George Mason University
01.2023 - 05.2024
- Provided mentorship, crisis intervention, and conflict resolution for residential student communities.
- Developed and facilitated wellness and educational programming to promote student mental health and engagement.
- Fostered an inclusive and supportive living environment for diverse student populations of 58.
Patient Access Representative
Inova (ED)
03.2023 - 09.2023
- Floated across multiple Emergency Departments, managing patient intake, registration, insurance verification, and medical record documentation.
- Maintained HIPAA compliance and ensured smooth operations across multiple units.
- Delivered high-quality patient care and support in fast-paced, high-pressure environments.
Case/Contact Tracer
IPHI
11.2021 - 12.2022
- Conducted an average of 20 case investigations and contact tracing during the COVID-19 pandemic to reduce transmission.
- Educated individuals on isolation, exposure precautions, symptom monitoring, and testing resources.
- Collaborated with public health departments and community partners to support case management and outbreak response.
- Maintained accurate case documentation in public health surveillance systems.
Behavioral Technician
ABA Health
08.2021 - 11.2021
- Provided direct behavioral support to clients in clinical and community settings.
- Assisted with individualized behavior plans and interventions, monitoring progress and outcomes.
Pharmacy Technician
Giant Pharmacy
04.2020 - 07.2021
- Prepared and dispensed medications under pharmacist supervision, ensuring accuracy and safety.
- Managed inventory and ensured regulatory compliance.
- Educated patients on prescription use and safety.
- Awarded “Team Player of the Quarter” for outstanding collaboration and dedication.
Alumni Student Caller
George Mason University
12.2018 - 01.2020
- Conducted an average of 15 outreach to alumni and donors to support fundraising initiatives.
- Maintained accurate records of communications and pledges.
- Strengthened alumni relations through professional communication.
Education
Master’s Degree - Public Health
George Mason University
Fairfax, VA08-2024
Bachelor’s Degree - Global And Community Health
George Mason University
Fairfax, VA05-2021
Skills
- Healthcare Systems: EMR/EHR, Care Management & Patient Scheduling Platforms
- Data & Reporting: Excel, Google Workspace, Health Data Collection & Analysis
- Compliance & Quality: HIPAA, Policy Adherence, Audit Preparation, Program Evaluation
- Specialties: Behavioral Health, Care Coordination, Mental Health Support, Crisis Response
- Strengths: Team Leadership, Communication, Case Management, Cultural Competency, Community Outreach
Certification
- Qualified Mental Health Professional (QMHP) Trainee
- CPR & Basic Life Support (BLS)
- Cultural Competency Certification
- FEMA Certifications (Emergency Management)
Languages
Akan
Native or Bilingual
Timeline
Managed Care Coordinator
Elevance Health
09.2024 - Current
Health Promotion Intern/HR Specialist
Fairfax County Government Center
09.2023 - 05.2024
Patient Access Representative
Inova (ED)
03.2023 - 09.2023
Graduate Resident Advisor (GRA)
George Mason University
01.2023 - 05.2024
Case/Contact Tracer
IPHI
11.2021 - 12.2022
Behavioral Technician
ABA Health
08.2021 - 11.2021
Pharmacy Technician
Giant Pharmacy
04.2020 - 07.2021
Alumni Student Caller
George Mason University
12.2018 - 01.2020
Master’s Degree - Public Health
George Mason University
Bachelor’s Degree - Global And Community Health
George Mason University