Lorie Jacka
Chesapeake
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
26
26
years of professional experience
Work History
Listings Supervisor
REIN, Inc.
09.2019 - 07.2024
- Delivered training designed to educate customers, enhance compliance, and reduce violations
- Authored classroom training content and online, self-paced e-learning
- Assessed stakeholders needs across technical and functional teams for cohesive documentation
- Supervised compliance auditors to ensure accurate and reliable data management
- Created written procedures to maintain task continuity and improve team efficiency
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
Listings Coordinator
REIN, Inc.
03.2018 - 09.2019
- Mastered new software systems to support stakeholders across the organization
- Established documentation and support training to reduce system and user errors
- Delivered training across stakeholders to implement effective processes, procedures, and compliance
Accounts Receivable Supervisor
REIN, Inc.
01.2013 - 03.2018
- Led public speaking conferences to address concerns and ensure smooth adoption
- Recruited, trained, and mentored Accounts Receivable staff, ensuring accurate and timely work completion
- Monitored adoption through detailed reporting to identify training needs across stakeholder groups
- Led software upgrades, transitioning to electronic processes and resolving system issues to improve efficiency
Accounts Receivable Coordinator
REIN, Inc.
02.2000 - 01.2013
- Researched and developed the company’s first collections process
- Trained staff on multiple system upgrades to membership and timekeeping software
- Led Management Trainings on new employment for building workplace confidence and morale
- Managed weekly payroll, employee records, and open enrollment, ensuring accurate processing & compliance
- Processed all billing while managing account payment applications, adjustments, and refund requests
Junior Staff Accountant
Children's Hospital of the King's Daughters
08.1998 - 02.2000
- Managed complex finance projects under direction of senior management to meet deadlines and budget limitations.
- Increased cost savings by identifying areas of unnecessary spending and recommending strategic budget adjustments.
- Assisted in the development of internal control procedures to safeguard company assets and prevent errors or fraud.
- Contributed to the successful completion of year-end audits by providing detailed information for external auditors as requested.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
Education
Bachelor of Science - Organizational Communication
Missouri State University
Springfield, MO05-1996
Skills
- Classroom Training
- Content Development
- Process Improvement
- Project Management
- Data Analytics
- ADP Payroll Processing
- Excellent Time Management Skills
- Virginia Notary Public
- Staff development
- Staff discipline
- Team building
- Process improvement
- Project management
- Coaching and mentoring
- Policy and procedure development
Professional References
Available upon request.
Timeline
Listings Supervisor
REIN, Inc.
09.2019 - 07.2024
Listings Coordinator
REIN, Inc.
03.2018 - 09.2019
Accounts Receivable Supervisor
REIN, Inc.
01.2013 - 03.2018
Accounts Receivable Coordinator
REIN, Inc.
02.2000 - 01.2013
Junior Staff Accountant
Children's Hospital of the King's Daughters
08.1998 - 02.2000
Bachelor of Science - Organizational Communication
Missouri State University
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