Loveleen Ghuman
Centreville,VA
Summary
Results-driven retail leader with 10+ years at Sephora, recognized for driving sales performance, developing future leaders, and executing high-impact sales floor and operational strategy in complex retail environments. Trusted partner to store leadership with a strong track record of owning new initiatives, delivering results, and elevating culture through coaching, onboarding, and talent development. Seeking a lateral Lead role in a high- volume store to further expand leadership capability and prepare for long- term exempt success.
Overview
11
11
years of professional experience
Work History
Sales and Service Lead
SEPHORA
Fairfax, VA
10.2024 - Current
- Lead and influence 20-25 person team to drive sales performance, client experience, and key KPI's in a high-volume retail environment, including ownership of a newly introduced 2025 performance metric, achieving target for the first time in the store's history
- Coach, train, and develop Beauty Advisors and leaders through consistent on-floor feedback, performance conversations, and skill-based selling techniques
- Collaborate with Operations to lead inventory processes, merchandising updates, and major brand events, ensuring operational readiness and executional excellence
- Plan and execute weekly zoning strategies to proactively address store operational success, traffic patterns, scheduling gaps, multi-world selling opportunities, and brand event sales penetration
- Run daily sales floor execution, including zoning strategy, coverage optimization, and business-hour planning to maximize productivity and client engagement
- Developed and promoted 3 Sales and Services Coordinators over the past two years, all of whom remain within the company, demonstrating strong leadership bench development
- Partnered with Store Manager to analyze prior-year holiday peak performance and re-zone sales floor coverages resulting in a 6% increase to LY sales results
- Executing brand-led backstage and on-floor trainings, increasing product knowledge, brand penetration, and event performance
- Serve as a trusted culture leader and peer mentor, driving engagement, accountability, and sustained team performance
- Responsible for conducting positive experiences with clients, team members, brand vendors, and managers to maintain a positive and successful work environment through securing client retention and loyalty by driving service and product benefits, and recommendations based upon client’s needs
Sales and Service Coordinator
Sephora
Fairfax, VA
08.2015 - 10.2024
- Responsible for overseeing development of team including artists to determine areas for customer service improvement, ensuring quality control procedures and guidelines are met
- Responsible for obtaining and meeting goal of services performed by successfully converting clients and pre-booking appointments
- Maintain extensive knowledge of various company products and services to effectively resolve concerns with targeted results and satisfaction
- Assisting staff with resolving complex customer issues and implementing targeted solutions by managing client correspondence, tracking records, and utilizing data communications
Esthetician Student
Lillique Institute
Fairfax, VA
03.2022 - 07.2024
- Performed successful client facials, body waxing, and full makeup application for specialized occasions and long-standing treatment.
- Managed multiple client consultations including in-depth review of beauty procedures, reviewing client medical history, alignment on expectations, and documenting beauty treatments to ensure satisfaction.
- Review product specials and successfully upsold products and treatments for up to 60% of clients.
- Refers clients to medical professionals for treatments of any serious skin concerns.
- Utilizes high-frequency treatments for anti-aging, acne, and other skin conditions.
- Conducts consultations with clients to determine their desired results and goals.
- Analyzes skin, utilizing magnifying lamps when deemed appropriate, to assess the skin’s condition and appearance.
- Keeps client data and service records accurate and up to date.
Education
Graduate of Basic Esthetics Program - Esthetics
Lillique Training Institute
Fairfax, VA10-2023
Skills
- Team Development & Coaching
- High- Volume Sales Floor Execution
- Zoning & Labor Optimization
- Multi- World Selling & Services Strategy
- Talent Onboarding & Retention
- Brand Training & Event Leadership
- Operational Excellence
- Cross-Functional Partnership
Languages
Fluent in spoken Hindi, Punjabi, & Urdu.
Timeline
Sales and Service Lead
SEPHORA
10.2024 - Current
Esthetician Student
Lillique Institute
03.2022 - 07.2024
Sales and Service Coordinator
Sephora
08.2015 - 10.2024
Graduate of Basic Esthetics Program - Esthetics
Lillique Training Institute