Loveleen Ghuman
Centreville,VA
Summary
Results-driven retail leader with 10+ years at Sephora, recognized for driving sales performance, developing future leaders, and executing high-impact sales floor and operational strategy in complex retail environments. Trusted partner to store leadership with a strong track record of owning new initiatives, delivering results, and elevating culture through coaching, onboarding, and talent development. Seeking a lateral Lead role in a high- volume store to further expand leadership capability and prepare for long- term exempt success.
Overview
11
11
years of professional experience
Work History
Sales and Service Lead
SEPHORA
10.2024 - Current
- Lead and influence 20-25 person team to drive sales performance, client experience, and key KPI's in a high-volume retail environment, including ownership of a newly introduced 2025 performance metric, achieving target for the first time in the store's history
- Coach, train, and develop Beauty Advisors and leaders through consistent on-floor feedback, performance conversations, and skill-based selling techniques
- Collaborate with Operations to lead inventory processes, merchandising updates, and major brand events, ensuring operational readiness and executional excellence
- Plan and execute weekly zoning strategies to proactively address store operational success, traffic patterns, scheduling gaps, multi-world selling opportunities, and brand event sales penetration
- Run daily sales floor execution, including zoning strategy, coverage optimization, and business-hour planning to maximize productivity and client engagement
- Developed and promoted 3 Sales and Services Coordinators over the past two years, all of whom remain within the company, demonstrating strong leadership bench development
- Partnered with Store Manager to analyze prior-year holiday peak performance and re-zone sales floor coverages resulting in a 6% increase to LY sales results
- Executing brand-led backstage and on-floor trainings, increasing product knowledge, brand penetration, and event performance
- Serve as a trusted culture leader and peer mentor, driving engagement, accountability, and sustained team performance
- Responsible for conducting positive experiences with clients, team members, brand vendors, and managers to maintain a positive and successful work environment through securing client retention and loyalty by driving service and product benefits, and recommendations based upon client’s needs
Sales and Service Coordinator
Sephora
08.2015 - 10.2024
- Responsible for overseeing development of team including artists to determine areas for customer service improvement, ensuring quality control procedures and guidelines are met
- Responsible for obtaining and meeting goal of services performed by successfully converting clients and pre-booking appointments
- Maintain extensive knowledge of various company products and services to effectively resolve concerns with targeted results and satisfaction
- Assisting staff with resolving complex customer issues and implementing targeted solutions by managing client correspondence, tracking records, and utilizing data communications
Esthetician Student
Lillique Institute
03.2022 - 07.2024
- Performed successful client facials, body waxing, and full makeup application for specialized occasions and long-standing treatment.
- Managed multiple client consultations including in-depth review of beauty procedures, reviewing client medical history, alignment on expectations, and documenting beauty treatments to ensure satisfaction.
- Review product specials and successfully upsold products and treatments for up to 60% of clients.
- Refers clients to medical professionals for treatments of any serious skin concerns.
- Utilizes high-frequency treatments for anti-aging, acne, and other skin conditions.
- Conducts consultations with clients to determine their desired results and goals.
- Analyzes skin, utilizing magnifying lamps when deemed appropriate, to assess the skin’s condition and appearance.
- Keeps client data and service records accurate and up to date.
Education
Graduate of Basic Esthetics Program - Esthetics
Lillique Training Institute
Fairfax, VA10-2023
Skills
- Team Development & Coaching
- High- Volume Sales Floor Execution
- Zoning & Labor Optimization
- Multi- World Selling & Services Strategy
- Talent Onboarding & Retention
- Brand Training & Event Leadership
- Operational Excellence
- Cross-Functional Partnership
Languages
Fluent in spoken Hindi, Punjabi, & Urdu.
Timeline
Sales and Service Lead
SEPHORA
10.2024 - Current
Esthetician Student
Lillique Institute
03.2022 - 07.2024
Sales and Service Coordinator
Sephora
08.2015 - 10.2024
Graduate of Basic Esthetics Program - Esthetics
Lillique Training Institute