Lucas Bergeman
Front Royal
Summary
Accomplished Director of Tour Coordination at ProRome Tours, adept in strategic planning and charismatic leadership. Excelled in enhancing decision-making processes and profitability, leveraging project management skills for event success. Fostered robust client relationships and partnerships, significantly improving client engagement and satisfaction.
Overview
11
11
years of professional experience
Work History
Director of Tour Coordination
ProRome Tours
04.2023 - Current
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed systems-based approach to establish successful completion of event tasks.
- Utilized project management skills to meet event deadlines and complete requirements.
Sales Manager
Brew Pub Jerky
01.2022 - 04.2023
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Customer Success Manager
Atlantic Training LLC
05.2021 - 02.2022
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Leveraged data-driven insights to develop targeted strategies for enhancing overall client engagement levels.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Facilitated successful renewals through diligent relationship management and proactive issue resolution.
Lighting Technician
Lighthouse Landscape Lighting
05.2014 - 08.2020
- Trained workers in proper methods, equipment operation and safety procedures.
- Placed and installed landscape lighting fixtures, wire, and transformers
- Ensured cleanliness of the job site during and after the installation job is complete
- Provided high-quality service to customers during and after the installation
Education
Bachelor of Science - Business Administration And Management
Franciscan University
Steubenville, OH05-2021
Skills
- Strategic planning
- Verbal and written communication
- Charismatic leader
- Partnerships and alliances
- Contract management
- Project management
Proud dad and loving husband
My beautiful wife and I met while studying at Franciscan University and were blessed to marry in 2021. Since then, our family has grown with the arrival of our two wonderful children, who bring endless joy to our lives. We cherish every moment of this incredible journey together.
Timeline
Director of Tour Coordination
ProRome Tours
04.2023 - Current
Sales Manager
Brew Pub Jerky
01.2022 - 04.2023
Customer Success Manager
Atlantic Training LLC
05.2021 - 02.2022
Lighting Technician
Lighthouse Landscape Lighting
05.2014 - 08.2020
Bachelor of Science - Business Administration And Management
Franciscan University
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