Lucas Gibson
Norfolk
Summary
With a proven track record at Naval Station Norfolk, I excel in detailed record management and effective problem resolution. My leadership in cross-training and schedule coordination has significantly enhanced team efficiency. Trustworthy and dedicated, I adeptly balance hard and soft skills, driving success and fostering collaboration.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Quartermaster
US Navy
Norfolk
05.2005 - Current
- Plotted courses, produced charts and corrected errors.
- Stood watch in ships' bows or bridge wings to look for obstructions or locate navigational aids.
- Stood watch on bridge to look for threats and changes in conditions.
- Maintained accurate records and provided traceability of documentation by applying required inventory management accounting and control systems.
- Coordinated, tasked, trained and evaluated subordinates in work policies and procedures.
- Established secure storage areas for sensitive material such as weapons or ammunition.
- Issued, stored, and maintained a variety of supplies and equipment in accordance with established procedures.
- Maintained and organized ship's compartments for better efficiency and to easily obtain needed items.
- Chipped and cleaned rust spots on decks, superstructures or sides of ships.
- Swept, mopped and washed down decks to remove dirt and debris.
- Performed daily inspections of all quartermaster equipment and supplies to ensure serviceability.
- Supported ship navigation and operational needs.
- Provided administrative services such as updating logs and writing reports.
- Maintained government-issued certifications.
- Ensured that all personnel were properly trained on the use and care of quartermaster equipment.
- Engaged in safety drills by leading others in tasks.
- Worked with cross-functional teams to achieve goals.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Scheduling Supervisor
Naval Station Norfolk
Norfolk
08.2021 - 10.2024
- Streamlined communication channels to ensure timely updates and changes to schedules were disseminated efficiently.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Managed personnel schedules to keep shifts properly staffed.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Researched and prepared reports required by management or governmental agencies.
- Entered information into system to update status reports.
- Utilized scheduling software to organize and update daily, weekly, and monthly schedules.
- Developed effective scheduling processes to achieve production objectives.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Monitored employee attendance and time-off requests to ensure compliance with company policies.
- Created and enforced scheduling policies and procedures to standardize operations.
- Facilitated cross-training sessions to ensure staff could cover multiple roles, improving operational flexibility.
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with other departments to align resources with business objectives.
- Analyzed financial activities of department to share budgetary input with managers.
- Communicated with department managers regarding staffing needs.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Financial Advisor
Naval Station Norfolk
NORFOLK
05.2022 - 09.2024
- Articulated value of stocks, bonds and mutual funds and educated clients on benefits of each.
- Developed financial plans and strategies tailored to clients' individual needs.
- Counseled clients on financial matters and provided recommendations on investment opportunities, products, and services based on client needs and asset availability.
- Followed-up with clients regularly and implemented consultative techniques to stay on top of financial means and objectives.
- Developed and maintained strong client relationships through exceptional service and communication.
- Provided recommendations for education funding, estate planning and insurance gap analysis.
- Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
- Consulted with clients to assess and meet short- and long-term financial goal.
- Assisted in the preparation of presentations for prospective clients outlining services offered by the firm.
- Stayed abreast of financial market trends, regulatory changes, and new investment products and strategies.
- Provided ongoing financial advice and adjustments in response to life changes, market fluctuations, and economic trends.
Anti-Terrorism Training Supervisor
USS ASHLAND
NORFOLK
04.2019 - 06.2021
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Conducted regular assessments of employee performance to identify areas needing improvement.
- Acted as a liaison between employees and management to communicate training needs and outcomes.
- Mentored and onboarded new staff members to establish top client satisfaction.
- Determined course objectives and found or wrote course materials to cover topics.
- Assisted with onboarding process by providing orientation materials to new hires.
- Assisted in designing course curriculums that met organizational objectives while adhering to industry standards.
- Monitored compliance with all safety regulations during training sessions.
- Monitored and evaluated the effectiveness of training programs using pre- and post-assessment tools.
- Coordinated the scheduling of classes, workshops, and other training initiatives.
- Analyzed feedback from training participants to make improvements to future programs.
- Created testing and evaluation procedures to assess performance before, during and after training sessions.
- Provided guidance and support to staff in the areas of customer service, sales, and marketing.
- Instructed trainees on proper use of office equipment and software applications.
- Coordinated logistics for training sessions, including scheduling, venue selection, and equipment setup.
- Maintained up-to-date knowledge of training trends, developments, and best practices.
- Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
- Designed and implemented comprehensive training programs to meet organizational needs.
- Developed targeted courses to achieve company training objectives and enhance skills of new employees in leadership roles.
Clinic Manager
Portsmouth Naval Hospital
Portsmouth
02.2015 - 03.2016
- Oversaw ordering, purchasing and maintenance of clinical equipment.
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
- Implemented patient satisfaction initiatives to improve service quality and address grievances.
- Analyzed clinic performance data to identify trends and areas for improvement.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Communicated with patients with compassion while keeping medical information private.
- Ensured clinic compliance with federal, state, and local healthcare regulations.
- Managed patient records system to ensure accuracy, confidentiality, and legal compliance.
- Tracked, organized and counted clinic stock and supplies.
- Maintained a safe and clean environment in compliance with health and safety standards.
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
Detention Officer
US Navy
03.2010 - 12.2010
- Instructed inmates in work assignments and explained tasks.
- Maintained records of prisoners' identification and charges.
- Reviewed incident reports submitted by correctional officers; identified potential policy violations and took corrective action where necessary.
- Implemented de-escalation techniques to resolve conflicts and maintain order within the facility.
- Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
- Prepared written summaries of each shift's activities; distributed copies to supervisors for review.
- Performed head counts, checking cells for missing inmates.
- Maintained accurate records on incidents involving inmates; prepared detailed reports for review by supervisors.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
- Compiled daily reports summarizing detainee conduct, facility issues, and any security breaches.
- Issued clothing, tools and other authorized items to inmates.
- Conducted regular security checks of cells and common areas to prevent escapes and contraband entry.
- Supervised inmate movements throughout the facility to ensure safety protocols were followed at all times.
- Conducted searches of cells for illegal items or contraband materials as needed.
- Trained new staff members on proper procedures for conducting searches and monitoring detainees.
- Ensured that all detainees were provided with appropriate medical attention when needed.
- Conducted daily inspections of secure detention areas to ensure safety and security.
- Reported on quality of inmate work and violations committed by prisoners.
- Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
- Responded to detainee requests and grievances in a timely and fair manner.
- Participated in regular training programs designed to enhance knowledge of current regulations governing detention centers.
- Participated in emergency response drills and real situations, acting swiftly to ensure safety.
- Used appropriate means to discipline prisoners.
- Responded promptly and appropriately during emergency situations involving detainees; deescalated potentially violent confrontations using verbal commands and conflict resolution techniques.
- Operated control rooms, managing access to secure areas and monitoring surveillance equipment.
- Enforced facility rules and regulations, applying disciplinary measures in accordance with policies.
- Supervised inmates during day-to-day activities.
Education
High School Diploma -
Thomas W Harvey High
Painesville, OH06-2002
Skills
- Detailed Record Management
- Cross-training
- Effective Problem Resolution
- Training personnel
- Trustworthiness
- Schedule Coordination
- Conflict resolution
- Pays attention to detail
- Works well with others
- Dedicated Work Ethic
Accomplishments
SUrface Warfare Specialist; Navy and Marine Corps Achievement Medal (5); Army Commendation Medal, Good Conduct Medal (5)
Certification
- Anti-Terrorism Training Supervisor; Surface Navigator/Assistant Navigator Course; Safety Programs Afloat; Corrections Officer
Timeline
Financial Advisor
Naval Station Norfolk
05.2022 - 09.2024
Scheduling Supervisor
Naval Station Norfolk
08.2021 - 10.2024
Anti-Terrorism Training Supervisor
USS ASHLAND
04.2019 - 06.2021
Clinic Manager
Portsmouth Naval Hospital
02.2015 - 03.2016
Detention Officer
US Navy
03.2010 - 12.2010
Quartermaster
US Navy
05.2005 - Current
High School Diploma -
Thomas W Harvey High
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