Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

LUCAS NASSEF

Lynchburg

Summary

Dynamic Site Reliability Engineering Lead with a proven track record at CLOUDIT SOFTWARE, enhancing system reliability through advanced automation and strategic planning. Expert in Azure infrastructure management and team leadership, achieving a 25% improvement in system performance while ensuring compliance with stringent security protocols. Passionate about driving operational excellence and innovation.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Site Reliability Engineering Lead

CLOUDIT SOFTWARE
Lynchburg
12.2024 - Current
  • Directed and mentored a team of 3-5 engineers, setting strategic priorities and fostering skill development to align with mission-critical objectives.
  • Led the design, deployment, and management of robust network infrastructures, including advanced routing, firewalls, and load balancers, ensuring security and high performance.
  • Spearheaded initiatives to improve change management protocols and operational frameworks, enhancing system reliability and reducing downtime.
  • Partnered with cybersecurity teams to ensure compliance with stringent DoD regulations and industry standards, safeguarding sensitive data and operations.
  • Enhanced system observability through advanced monitoring solutions, resulting in a 25% improvement in overall system performance and reliability.

Site Reliability Engineer

CLOUDIT SOFTWARE
Lynchburg
08.2023 - 12.2024
  • Architected and implemented highly available infrastructures that resulted in little to no downtime, ensuring mission continuity.
  • Developed automation pipelines using Argo CD, Azure CLI, and PowerShell to streamline deployments and reduce manual intervention.
  • Designed and deployed scalable, secure, and resilient systems using tools like Terraform, ARM templates, and Kubernetes.
  • Led root cause analyses and swift mitigations for critical system incidents, reducing mean time to recovery (MTTR) and improving incident response protocols.
  • Enhanced network reliability by implementing advanced configurations, including VPNs, VLANs, and routing protocols, ensuring seamless connectivity.
  • Worked closely with service managers and DoD stakeholders to deliver tailored solutions aligned with operational objectives, exceeding SLAs and performance benchmarks.

Command and Control Engineer

CLOUDIT SOFTWARE
Lynchburg
06.2022 - 08.2023
  • Monitored for outages and mitigated server-side issues, such as CPU spikes, offline devices, and memory utilization, while leveraging availability sets to increase uptime.
  • Led all change management workloads and developed the company’s current Change Management framework and Plan, built and implemented protocols to align with customers’ visions on mitigating production workloads.
  • Tracked workloads in ADO by completing work and designing Wikis for faster and more reliable mitigation and tracking issues that result in customer impact or extensive time to mitigate in a PIR (post-incident report).

IT Support Technician

CITY OF LYNCHBURG
Lynchburg
08.2021 - 06.2022
  • Provided enterprise-wide support for 1,000+ employees while delivering excellent customer service to end-users.
  • Office 365/Active Directory administrator, creating mailboxes, resources, contacts, and distribution lists.
  • Investigated and resolved user-reported PC problems and application issues through the ticketing system.
  • Configured and deployed new PCs with restored user data and appropriate applications.
  • Managed endpoint protection software, including installation, virus definition updates, and acting on suspicious or malicious activity, and the enterprise’s online collaboration and meeting software, including email services.
  • Maintained availability and reliability for all resources housed in the data center, including disaster recovery planning, business continuity, incident response, and patch management.

IT Help Desk Analyst

GENWORTH FINANCIAL
Lynchburg
04.2021 - 08.2021
  • Provided IT operations support in the Help Desk environment, assisting & directing callers with IT services, repair support requests, and complaints, and monitoring to ensure proper follow-up, compliance, and resolution.
  • Consistently achieved 90% first-level technical support incident resolution, directing inquiries to appropriate IT personnel via computer tracking system as needed; input data to generate reports.
  • Troubleshot & repaired computers via remote control software, providing excellent customer service, & ensuring proper communication & documentation of incident ticket updates, escalation, & closure.

Education

Associate of Science - Information Systems Technology

Central Virginia Community College
Lynchburg, VA

Skills

  • Linux and Windows administration
  • Azure infrastructure management
  • Network engineering
  • Python, PowerShell, and bash scripting
  • Prometheus and Grafana monitoring
  • CI/CD automation
  • ARM templates usage
  • VMware virtualization
  • Terraform IaC
  • Active Directory management
  • ITIL v4 practices
  • STIG compliance
  • RMF processes
  • Network security protocols
  • Infrastructure oversight
  • Automation strategies
  • System architecture design
  • Cloud deployment solutions
  • Problem-solving skills
  • Team leadership abilities
  • Strategic planning expertise
  • Design thinking approach
  • Systems engineering principles
  • Software development techniques
  • Network configuration skills

Certification

AZ-104, AZ-900, CompTIA A+, Network+, Security+, ITIL v4

References

References available upon request.

Timeline

Site Reliability Engineering Lead

CLOUDIT SOFTWARE
12.2024 - Current

Site Reliability Engineer

CLOUDIT SOFTWARE
08.2023 - 12.2024

Command and Control Engineer

CLOUDIT SOFTWARE
06.2022 - 08.2023

IT Support Technician

CITY OF LYNCHBURG
08.2021 - 06.2022

IT Help Desk Analyst

GENWORTH FINANCIAL
04.2021 - 08.2021

Associate of Science - Information Systems Technology

Central Virginia Community College

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LUCAS NASSEF