Lucia Lorenz
Glen Allen,VA
Summary
Undergrad student at Virginia Polytechnic Institute and State University majoring in Creative Writing and Professional Technical Writing. Considerable qualifications for editing, writing, analysis, communicating efficiently, and problem-solving in a dynamic environment.
Overview
3
3
years of professional experience
Work History
Server
PKs Bar And Grill
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly twith focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Book Reviewer
Self Employed Web
04.2021 - 03.2024
- Following trends in industry and target genre to capitalize on emerging trends. Writing fiction prose, short stories, personal essays or descriptive analyses.
- Managed workload effectively, prioritizing assignments based on publication deadlines and relevance to target audience.
- Supported marketing efforts by sharing published reviews on social media channels, increasing online visibility.
Costumer Service Representative
Crunch Fitness
06.2023 - 08.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Assisted customers with making payments or establishing payment plans to bring accounts current.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Childcare Provider
Our Lady of Lourdes Catholic School
08.2021 - 06.2022
- Planned and implemented engaging activities to encourage creativity and expression. Assisted children in development of social, communication and problem-solving skills.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
Bachelor of Arts - Professional Technical And Creative Writing
Virginia Tech
Blacksburg, VA05.2026
Skills
- Creative Arts Talent
- Clear Communication
- Google Drive
- Critical Thinking
- Complex Problem Solving
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Sales Techniques
- Sales expertise
Timeline
Server
PKs Bar And Grill
09.2024 - Current
Costumer Service Representative
Crunch Fitness
06.2023 - 08.2023
Childcare Provider
Our Lady of Lourdes Catholic School
08.2021 - 06.2022
Book Reviewer
Self Employed Web
04.2021 - 03.2024
Bachelor of Arts - Professional Technical And Creative Writing
Virginia Tech
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