Lucy Telladira
Winchester
Summary
Dynamic sales professional with proven expertise in customer relationship management, cash handling, and inventory management. Committed to enhancing customer experiences and driving sales growth in retail environments.
Overview
17
17
years of professional experience
Work History
Seasonal Sales Associate
Reeds Jewelers Melbourne Mall
Melbourne
10.2019 - 01.2020
- Assisted customers in selecting jewelry and accessories based on preferences.
- Maintained product displays to ensure an appealing shopping environment.
- Processed sales transactions efficiently and accurately.
- Assisted customers with product selection and inquiries.
- Maintained organized product displays and inventory levels.
Sales Associate
Movado Company Store
Orlando
04.2011 - 04.2013
- Assisted customers with product selection and inquiries.
- Maintained organized product displays and inventory levels.
- Processed sales transactions efficiently and accurately.
- Managed cash register operations and daily cash handling procedures.
- Participated in promotional events to boost sales awareness.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
Sales Associate
Kay Jewelers
Merritt Island
10.2007 - 07.2008
- Assisted customers with product selection and inquiries.
- Maintained organized product displays and inventory levels.
- Processed sales transactions efficiently and accurately.
- Collaborated with team members to enhance customer service.
- Managed cash register operations and daily cash handling procedures.
- Provided feedback on product trends and customer preferences.
- Participated in promotional events to boost sales awareness.
- Greeted customers and provided exceptional customer service.
Assistant Manager
Movado Company Store
Leesburg
03.2003 - 07.2007
- Assisted in daily store operations to enhance customer experience.
- Managed inventory levels and organized merchandise displays effectively.
- Supported team members with training on product knowledge and customer service.
- Handled cash register transactions and maintained accurate financial records.
- Coordinated store promotions and marketing initiatives to attract customers.
- Responded to customer inquiries and resolved issues promptly and professionally.
- Ensured compliance with company policies and maintained a clean store environment.
- Collaborated with management to implement efficient operational procedures.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Created reports on sales trends, inventory levels, and financial data.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Some College (No Degree) - Gemology
Gemological Institute Of America
Carlsbad, CASkills
- Visual merchandising
- Inventory management
- Cash handling
- Point of sale operation
- Customer relationship management
- Sales promotion
- Team collaboration
- Product knowledge
- Effective communication
- Problem solving
- Customer engagement
- Training and development
- Retail store operations
- Professional demeanor
- Exceeds sales goals
- Reliable and punctual
- Stocking and receiving
- Meeting deadlines
- Teamwork and collaboration
- Friendly and outgoing
- Goal tracking
- Upselling and cross selling
- Contact follow-up
- Store opening and closing
- Excellent people skills
Accomplishments
I received many awards from Movado Company Store in Leesburg, Virginia; Jewelry and watches, also cash awards, trips to Miami and Puerto-Rico.
Languages
Arabic
Professional
From Sept 2013-Dec 2020
I had seasonal jobs at Reeds Jewelers, Macy's, Wesche Jewelers.
I also Volunteered at the Brevard Library in Cocoa, Florida.
Affiliations
I am an active member in my church, I volunteer with the bake sale and charity work.
Timeline
Seasonal Sales Associate
Reeds Jewelers Melbourne Mall
10.2019 - 01.2020
Sales Associate
Movado Company Store
04.2011 - 04.2013
Sales Associate
Kay Jewelers
10.2007 - 07.2008
Assistant Manager
Movado Company Store
03.2003 - 07.2007
Some College (No Degree) - Gemology
Gemological Institute Of America
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