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Luis Irizarry
ROANOKE
Summary
Experienced VSC Support Clerk with a strong background in technical troubleshooting and data analysis. Proven ability to coordinate projects, manage veteran services, and ensure compliance with regulations. Ready to leverage skills to enhance support operations.
Overview
24
24
years of professional experience
Work History
VSC Support Clerk
Veterans Administration
Roanoke
11.2016 - Current
- Coordinated veteran appointments with Veterans Service Officers to enhance access to benefits.
- Assisted veterans in preparing benefit forms and applications to ensure accurate submissions.
- Processed documentation and maintained accurate records for veteran benefits applications.
- Processed applications for enrollment in VA Benefits system.
- Responded to inquiries from veterans, their families, and other stakeholders regarding benefit entitlements.
- Ensured compliance with regulations related to veteran services and support programs.
- Improved team communication processes by implementing regular meetings. to improve support operations.
English Teacher/Tutor
Self Employed Web
Seoul
08.2012 - 04.2015
- Developed lesson plans tailored to diverse student needs and learning styles.
- Provided individualized support to students struggling with language skills and concepts.
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
- Developed and implemented English curriculum to meet the needs of students.
E5-Sgt 13M Artillery
United States Army
03.2002 - 06.2012
- Identified and addressed soldiers' needs to ensure mission readiness.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Resolved complex issues through effective problem-solving techniques, enhancing team operational effectiveness.
- Proposed and implemented innovative solutions that improved team collaboration and performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
Education
Associate of Arts -
Central Texas College
Killeen, TX05-2009
Cyber Security
Northern Virginia Community College
Annandale, VA07-2026
Bachelor of Science - Bachelor of Arts And Science
Tarleton State University
Stephenville, TXSkills
Data entry
- Document management
- Compliance management
- Workflow coordination
- Data analysis
- Technical troubleshooting
- Microsoft Office Suite
- Customer service
- Bilingual communication
- Scheduling appointments
- Calendar management
- Microsoft office
- Data gathering
- Spreadsheet development
- Multitasking
- Document preparation
Languages
Spanish
Professional
Timeline
VSC Support Clerk
Veterans Administration
11.2016 - Current
English Teacher/Tutor
Self Employed Web
08.2012 - 04.2015
E5-Sgt 13M Artillery
United States Army
03.2002 - 06.2012
Associate of Arts -
Central Texas College
Cyber Security
Northern Virginia Community College
Bachelor of Science - Bachelor of Arts And Science
Tarleton State University