Luis Mercado Ruiz

Responsible for managing the day-to-day operation in a fast-paced environment, serving individuals who are court-ordered to pretrial services and local community corrections. Oversee internal/external communication and work collaboratively with local courts, law enforcement, defense attorney, prosecutor, magistrate, and other stakeholders involved in public safety and community support services.

Oversee a staff of thirty-four (34) that include officers and supervisor positions; ensure program compliance in accordance with state statutes and local ordinances; manage program budget to include local and state funding sources; identify and examine qualitative and quantitative performance measures that include the use of data form internal database; complete quarterly progress reports; develop program policies and procedures; manage employee personnel matters in accordance with city administrative regulations; and serve as a resource to the local Community Criminal Justice Board in its strategies to improve sentencing alternatives.

• Developing and implementing daily operational policy and procedures to ensure effective delivery of services.
• Developing and managing program goals, performance targets, and budgets.
• Preparing monthly, quarterly, and annual program progress and financial reports.
• Conducting research and data analysis as needed for program planning and outcome performances.
• Problem-solving formally and informally with other agency personnel of all levels to ensure effective and efficient systems are in place.
• Serving as a liaison to the Virginia Department of Criminal Justice Services, and the local courts.
• Representing the Department at stakeholder meetings
• Monitoring the implementation of evidence-based practices in a criminal justice setting
• Providing direct supervision over program supervisors.
• Completing staff performance evaluations.
• Coordinating staff training and professional development.
• Developing ancillary service agreements.

Supervising pretrial officers and probation officers Working in conjunction with the Home Electronic Monitoring (HEM) unit Observing and coaching staff for improved skill building and performance Developing and carrying out internal case audits to ensure officers meet the state and program standards to include fidelity of evidence based practices Participating in management team meetings to assess, review, and improve processes Developing and maintaining ongoing professional relationships with a variety of stakeholders Assisting in the preparation of monthly and quarterly reports Assisting with the development of and updating SOPs (Standard Operating Procedures) Conducting regular staff meetings to discuss program goals and targets and facilitating staff learning teams Training newly hired pretrial/probation officers and assisting pretrial/probation staff with supervision of caseloads when necessary Supervising a drug testing team and conducting tests when necessary Conducting employee performance evaluations and maintaining accurate and complete personnel records Ensuring that departmental strategic plan performance goals and objectives are implemented and monitored Performing other related duties as assigned by the immediate supervisor in accordance with agency policies, procedures, and operational requirements

• Improved benefits program efficiency by streamlining processes and implementing new technologies.
• Developed comprehensive benefit packages for employees, leading to increased satisfaction and retention rates.
• Conducted thorough benefits analysis, identifying areas of improvement and recommending cost-saving measures.
• Managed complex benefits administration tasks, ensuring timely and accurate processing of claims and enrollments.

• Supervise the programs and operation of multiple housing units to include Special Housing.
• Overseas intake and classification.
• Supervise correctional staff to include, officers and supervisors.
• Supervise Program and Treatment teams to include case managers, substance abuse counselors and clerical staff.
• Participate in Re-entry Councils and Community Service Boards.
• Overseas security assessments.

• Supervise the programs and operation of multiple housing units to include Special Housing.
• Overseas intake and classification.
• Supervise correctional staff to include, officers and supervisors.
• Supervise Program and Treatment teams to include case managers, substance abuse counselors and clerical staff.
• Participate in Re-entry Councils and Community Service Boards.
• Overseas security assessments.

• Provide programmatic needs to individuals with a year or less from prison release.
• Coordinates planning, implementation, and on-going quality control of institution-wide approaches to inmate management in area of personal expertise based on the principles of evidence-based practices
• Ability to resolve conflict, role model pro-social values and responsible behavior, to manage clinical boundaries and to co-lead multidisciplinary teams while evaluating and documenting inmate

• Position provides comprehensive case management services by ensuring all relevant classification paperwork is timely, accurate and complete.
• Ensures supervises are appropriately employed during their incarceration.
• The position focuses on adult inmate release planning and performing case management/counseling which includes classification
• Acts as a role model by providing guidance/direction for inmates in a correctional facility, which enhances facility security and promotes long-term pro-social behaviors
• Counsel and interact with inmates to develop, implement, and follow through on treatment plans and to communicate effectively both verbally and in writing

• Enhanced facility security by conducting regular inspections and addressing potential risks.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
• Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
• Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.