Luis Rodriguez

• Trained on supervisory tasks related to generation of PAFs, submitting and receiving purchase orders, work order and budget analysis, and more.
• Conduct touch-and-feel inspections of vacant homes to ensure highest level of quality if provided for new residents.
• Work with the Maintenance Supervisor to establish scopes of work and proper documentation of SHPO concurrence or denials for historical homes.
• Fill in for the Maintenance Supervisor during his absence to ensure work orders are coordinated and scheduled by the Service Coordinator and check the maintenance dashboard for proper information, documentation, and status each day.
• Establish and provide training for my Service Technician peers during emphour used for professional development.
• Conduct routine, urgent, and emergency maintenance and repairs on residential properties to ensure optimal living conditions, including 24/7 availability during on-call rotation.
• Utilize hand and power tools for various repair tasks, adhering to safety protocols consistently.
• Document completed work orders accurately in the maintenance management system for tracking purposes.
• Effectively communicated technical information to residents, ensuring proper understanding and utilization of equipment features and repair services provided at their home.
• Increased customer satisfaction by providing timely and efficient service for various technical issues.

• Overnight shift crew leader that oversaw and contributed to completion of work orders in the commercial and retail space.
• Provided routine, emergency, and preventative maintenance on critical HVAC and Refrigeration components in commercial spaces.
• Trained and mentored peers on technical aspects of HVAC/R to enhance effectiveness of the team and service provided to the customers.

• Served four locations throughout the greater Los Angeles and Southern California location for all routine, emergency, and preventative maintenance needs.
• Identified and corrected discrepancies related to plumbing, electrical, HVAC/R, appliances, and structural components to ensure all safety issues were resolved.
• Knowledgeable in building codes to ensure that all facilities pass city and state inspections.
• Planned and scheduled preventative maintenance of each site to ensure highest level of service and operability.
• Coordinated and assisted third party vendors for efforts related to electrical, plumbing, and HVAC/R needs.

• Executed maintenance requests at more than 100 properties/sites to resolve issues related to plumbing, electrical, and structural components of the residential living spaces.
• Single-handedly completed turns of homes between residents, to include inspections of the homes, in record time of less than 10 days per home.
• Provided daily tracking reports to management to provide overall status reports for each home under my charge.
• Maintained high levels of customer service and exemplary relationships with residents, contractors, and peers alike.

Painted and provided general construction abilities to complete rough framing and finish work alike.

• Excelled in drywall installation, to include application of drywall mud, tape, corner bead, and more.

• Oversaw daily operations to ensure exceptional guest experiences and service quality.
• Provided continual communication and reporting information to owning members of the company, travel industry representatives, current and potential clients, community leaders, and suppliers/contractors.
• Conducted inspections of physical assets to ensure operational effectiveness and general upkeep of the property.
• Established and ensured emergency action plans were well established and adhered to in order for employees to be best prepared and ensure guests are adequately taken care of in the case of an emergency.