Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luke Drew

Midlothian

Summary

Dynamic service associate with a strong work ethic and proven customer support skills at Publix. Enhanced customer satisfaction through effective complaint handling and quality assurance. Adapted quickly to new technologies, ensuring seamless operations. Recognized for maintaining high standards of service and fostering positive customer relationships.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

4
4
years of professional experience

Work History

Service Associate

Publix
06.2024 - Current
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.
  • Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Cashier

Virginia Aquarium & Marine Science Center
06.2021 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.

Education

No Degree - Business

Christopher Newport University
Newport News, VA
06-2028

Skills

  • Customer support
  • Patience and tolerance
  • Complaint handling
  • Quality assurance
  • Strong work ethic

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Service Associate

Publix
06.2024 - Current

Cashier

Virginia Aquarium & Marine Science Center
06.2021 - Current

No Degree - Business

Christopher Newport University

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