Luke Jo
Fairfax
Summary
I went through many trials and errors in my life. Overtime, I have learned a lot from those experiences. I have taken many different topics in college. Most useful for me so far has been public speaking, economics, and computer science. I'm confident in learning any new skill because I love learning new things, except I learn better through experience rather than the book. I never had problem with communicating with people unless they refuse to. I used to not good at sales, but from previous sales positions, I learned how to become a better salesman by overcoming objections and telling a good story. Also, I work better independently because the result of work is all depends on me, so if something happens, I understand it's my fault, not someone else's mistake. I couldn't graduate University because of family financial issue, and I couldn't afford to get grant or loans. I will show my best capabilities to prove that I can be a valuable member for your company, so I can prove anyone can become a winner if they work hard enough.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Agent
Senior Life Service
12.2023 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Maintained high standards of customer service by building relationships with clients.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
Delivery Driver
Uber Eats
02.2022 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Sales Associate
MBA Company
11.2022 - 12.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Delivery Driver
Y-Not pizza
07.2018 - 02.2019
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.
Assembly Worker
CIRS (Computerized Imaging Reference Systems)
06.2017 - 06.2018
- Improved assembly efficiency by implementing streamlined processes and optimizing workstation layouts.
- Enhanced product quality by conducting thorough inspections and addressing any issues in a timely manner.
- Collaborated with team members to meet production goals and maintain a safe, clean work environment.
- Reduced waste and saved resources by recycling materials and adhering to company guidelines on conservation.
Sales Associate
Seven Eleven
02.2017 - 07.2017
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Cashier/server/cook
Camo's American Grill
05.2016 - 02.2017
Food Service Worker
Gourmet Gang
12.2015 - 09.2016
Education
Bachelor of Science - Computer Science
George Mason University
FairfaxAssociate of Science - Computer Science
Tidewater Community College
Norfolk, VA05.2019
Skills
- Customer Service
- Client Retention
- Policy Renewals
- Customer Support
- Life Insurance
- Licensed Insurance Agent
- Client Needs Analysis
- Data Entry
Certification
- Life and Health Insurance License in VA- since December 2023
Languages
Korean
Native or Bilingual
Japanese
Elementary
Timeline
Insurance Agent
Senior Life Service
12.2023 - Current
Sales Associate
MBA Company
11.2022 - 12.2022
Delivery Driver
Uber Eats
02.2022 - Current
Delivery Driver
Y-Not pizza
07.2018 - 02.2019
Assembly Worker
CIRS (Computerized Imaging Reference Systems)
06.2017 - 06.2018
Sales Associate
Seven Eleven
02.2017 - 07.2017
Cashier/server/cook
Camo's American Grill
05.2016 - 02.2017
Food Service Worker
Gourmet Gang
12.2015 - 09.2016
Bachelor of Science - Computer Science
George Mason University
Associate of Science - Computer Science
Tidewater Community College
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