Luna Montes
Annandale
Summary
Dynamic and results-driven professional with extensive experience at Cholita Mega LLC VA, excelling in customer service and cash handling. Proven ability to enhance customer loyalty through personalized service and effective problem-solving. Recognized for training new staff and collaborating with teams to achieve sales targets while maintaining high standards of store presentation and attendance.
Overview
3
3
years of professional experience
Work History
Cashier
Cholita Mega LLC VA
05.2024 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash register operations, ensuring balanced cash drawers at shift end.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain a clean and organized checkout area.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
Sales Associate
Cholita Mega LLC VA
05.2023 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Trained new associates on sales techniques, product knowledge, and company policies for improved performance.
- Collaborated with team members to achieve sales targets and improve customer service initiatives.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Annandale High School
Annandale, VA06-2027
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Reliability and punctuality
- Customer service excellence
- Order taking
- Cash handling
- Refunds and exchanges
- Product knowledge
- Staff training
Accomplishments
- Trained and mentored 3 employees.
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Cashier
Cholita Mega LLC VA
05.2024 - Current
Sales Associate
Cholita Mega LLC VA
05.2023 - Current
High School Diploma -
Annandale High School