Lyan Echevarria Serrano
Fredericksburg
Summary
Detail oriented professional with extensive experience in front desk management and customer relations. Known for effective communication and time management skills, facilitating seamless operations and a positive customer experience.
Overview
5
5
years of professional experience
Work History
Receptionist
Pohanka Honda
Fredericksburg, VA
10.2020 - Current
- Managed front desk operations, ensuring efficient customer check-ins.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Coordinated communication between departments to facilitate seamless workflow.
- Processed incoming calls and directed them to appropriate personnel with accuracy.
- Scanned paperwork into filing system
Education
Associate of Science - Criminology
Northern Virginia Community College
Woodbridge, VA12.2025
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Greeting and seating clients
- Data inputting
- File management
- Document management
- Customer and client relations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Pohanka Honda
10.2020 - Current
Associate of Science - Criminology
Northern Virginia Community College