Lydia Schlossberg
Henrico
Summary
Dynamic veterinary receptionist/assistant with a proven track record at Three Chopt Animal Clinic, excelling in client communication and compassionate care. Skilled in veterinary medical records software and attention to detail, I enhanced patient experiences and streamlined operations, ensuring high-quality service and support during critical moments. Cross-trained as a receptionist and a veterinary assistant, I was able to assume a wide range of responsibilities and alleviate my coworkers’ stress, as our office was desperately short-staffed. The experience of serving difficult clients, assisting in heartbreaking euthanasias, and seeing my colleagues through personal and professional challenges, I was able to develop a strong work ethic.
Overview
4
4
years of professional experience
Work History
Veterinary Receptionist/Assistant
Three Chopt Animal Clinic
06.2024 - Current
- Managed appointment scheduling and coordinated client communications to optimize clinic operations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Educated pet owners on services and medication administration to enhance compliance and care.
- Trained new staff on clinic procedures and customer service protocols for consistent client experiences.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Prepared surgical instruments and equipment, ensuring readiness for procedures while adhering to hygiene standards.
- Conducted routine cleaning of examination rooms and facilities, promoting a safe environment for patients and staff.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
Nanny
St. Johns Episcopal Church
03.2022 - Current
- Supervised children's activities, ensuring safety and engagement during playtime.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Maintained open communication with parents regarding children's progress and needs.
Nanny
The McDonalds Family
08.2023 - 05.2024
- Provided individualized care tailored to each child's developmental stage and personality.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Played games, worked on puzzles, and read books to young children.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
Line Worker
Chipotle
09.2021 - 05.2022
- Operated food preparation equipment to maintain quality standards
- Assembled and packaged food items according to safety protocols
- Collaborated with team members to streamline workflow efficiency
- Maintained cleanliness and organization of workstations for compliance
- Monitored inventory levels, ensuring timely restocking of supplies
- Ensured adherence to food safety regulations during all stages of production
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Used equipment properly to avoid workplace hazards or injuries.
Education
Associate of Arts - Liberal Arts
J. Sargeant Reynolds Community College
Richmond, Virginia, VA05-2025
Skills
- Teamwork and collaboration
- Telephone etiquette
- Veterinary medical records software
- Reception area maintenance
- Attention to detail
- Verbal and written communication
- Compassionate care
- File organization
- Filling prescriptions
- Chart updating
- Front desk operations
- Medical recordkeeping
Timeline
Veterinary Receptionist/Assistant
Three Chopt Animal Clinic
06.2024 - Current
Nanny
The McDonalds Family
08.2023 - 05.2024
Nanny
St. Johns Episcopal Church
03.2022 - Current
Line Worker
Chipotle
09.2021 - 05.2022
Associate of Arts - Liberal Arts
J. Sargeant Reynolds Community College