Lynda Smith
Williamsburg
Summary
Dynamic Member Service Representative with 1st Advantage Federal Credit Union, skilled in relationship building and financial transactions. Delivered exceptional customer support by actively listening and providing tailored product recommendations. Maintained high service standards while assisting management with audits, ensuring accuracy and compliance in all account transactions. Virginia Notary Public.
Overview
24
24
years of professional experience
Work History
Member Service Representative
1st Advantage Federal Credit Union
01.2016 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate products.
- Opening accounts, certificate of deposits and loan applications for members.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assist Management with audits and daily vault balances.
- Virginia Notary Public
- Processed account transactions accurately, ensuring proper documentation and timely processing.
General Manager
Quility Inn Kingsmill
06.2001 - 10.2015
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Graduate Certificate - Tourism And Hospitality
Boyd School Of Travel
Pittsburgh, PA06.1990
Business
Ambridge High School
Ambridge, PA05.1986
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Product recommendations
Timeline
Member Service Representative
1st Advantage Federal Credit Union
01.2016 - Current
General Manager
Quility Inn Kingsmill
06.2001 - 10.2015
Graduate Certificate - Tourism And Hospitality
Boyd School Of Travel
Business
Ambridge High School
Similar Profiles
Lynda SmithLynda Smith
Universal Member Service Representative at 1st Advantage Federal Credit UnionUniversal Member Service Representative at 1st Advantage Federal Credit Union
Bianca MolinaBianca Molina
Teller II & Teller Coach at Members 1st Federal Credit UnionTeller II & Teller Coach at Members 1st Federal Credit Union
Christina JonesChristina Jones
Member Service Representative at Tennessee Members 1st Federal Credit UnionMember Service Representative at Tennessee Members 1st Federal Credit Union
Anna SatterfieldAnna Satterfield
Physician Assistant Student at Mary Baldwin UniversityPhysician Assistant Student at Mary Baldwin University
Jasmine NofalJasmine Nofal
Shipping Clerk at Pak & ShipShipping Clerk at Pak & Ship