Lyndsay Hodge
Fishersville
Summary
Experienced Reservation Agent with a background in travel and hospitality industries. Strengths include strong communication skills, problem-solving capabilities, and a customer-focused approach. Made significant impact in enhancing customer satisfaction through effective reservation management. Skilled in using various reservation systems, showcasing adaptability and technological acumen.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Day care provider
Self employed
Fishersville
11.2024 - Current
- Supervised daily activities for children in a safe and nurturing environment.
- Developed engaging lesson plans to promote early childhood learning and development.
- Prepared nutritious meals and snacks following dietary guidelines for young children.
- Communicated regularly with parents about children's progress and daily activities.
- Implemented behavior management strategies to encourage positive social interactions.
- Organized playtime activities to enhance creativity and physical development.
- Maintained a clean and organized space conducive to learning and exploration.
- Assisted children with personal care routines, fostering independence and self-esteem.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Developed age-appropriate lesson plans that included music, art, outdoor games, and reading stories.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Read aloud and played alphabet games to encourage early literacy.
- Sanitized toys and equipment on a daily basis to maintain cleanliness standards.
- Assisted in potty training children while providing positive reinforcement when successful.
- Developed and enforced positive strategies to encourage good behavior.
- Created a welcoming atmosphere by greeting each child warmly upon arrival every morning.
Hotel Reservations Agent
Wintergreen Resort
Roseland
11.2014 - 11.2024
- Managed room reservations using property management system efficiently.
- Assisted guests with inquiries regarding accommodations and services.
- Coordinated group bookings for events and conferences at the resort.
- Processed changes and cancellations to guest reservations promptly.
- Collaborated with front desk staff to ensure smooth guest check-in experiences.
- Maintained accurate records of reservations and customer preferences.
- Provided excellent customer service to enhance guest satisfaction during stays.
- Resolved booking discrepancies and guest complaints professionally and quickly.
- Coordinated with sales team to manage group bookings.
- Arranged special accommodations for guests to enhance visitor experiences.
- Answered incoming calls to book hotel rooms, made reservations and provided information regarding amenities, rates and availability.
- Upsold room upgrades when appropriate to increase revenue for the hotel.
- Applied discounts, noted special requests and updated reservations based on communications with customers.
- Responded promptly to emails from customers inquiring about availability or rates for specific dates.
- Generated maximum revenue using upselling and cross-selling techniques.
- Assisted guests with any problems or complaints they may have had during their stay at the hotel.
- Updated customer profiles within the reservation system based on latest contact information received from guests.
- Managed online reservations through booking websites such as Expedia or Hotels.com.
- Coordinated with housekeeping staff to ensure that all guests' special requests were met in a timely manner.
- Provided detailed information about nearby attractions, restaurants and entertainment venues upon request.
- Maintained accurate records of reservations for future reference and tracking purposes.
- Ensured that all necessary paperwork was completed accurately prior to guest arrival.
- Provided customer service over the phone by responding to inquiries about hotel services, local attractions and directions.
- Processed payments from customers using various methods such as credit cards, cash or bank transfers.
- Booked room reservations by quoting current room rates for specific travel dates and entering customer information into computer system.
Education
Associate of Science - Medical Assistant
National College
Harrisonburg, VA 09.2008 - 05.2010
Stuarts Draft High School
Stuarts Draft, VASkills
- Lesson planning
- Child supervision
- Behavior management
- Nutritional meal preparation
- Customer service
- Conflict resolution
- Record keeping
- Team collaboration
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Creative thinking
- Care planning
- Activities planning
- Health and safety
- Social and academic development
- Structured activity planning
- Classroom instruction
- Recordkeeping requirements
- Medication administration
- Multitasking capacity
- Customer relationship management
- Online booking systems
- Upselling techniques
- Quality assurance
- Data entry
- Typing speed
- Telephone reservations
- Navis and Springer Miller for reservations
- Cost planning
- Phone etiquette
Timeline
Day care provider
Self employed
11.2024 - Current
Hotel Reservations Agent
Wintergreen Resort
11.2014 - 11.2024
Associate of Science - Medical Assistant
National College
09.2008 - 05.2010
Stuarts Draft High School