Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lynleigh French

Hayes

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at USPS and Captain George's Seafood Restaurant. Proven ability to enhance guest engagement and satisfaction through personalized service. Experienced in team leadership and cash handling, consistently fostering a collaborative environment that drives productivity and excellence. I'm very motivated with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences.

Overview

14
14
years of professional experience

Work History

Server/Wait Staff Member

Captain George's Seafood Restaurant
07.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Postmaster

USPS
03.2019 - 11.2021
  • Assisted customers in determining proper postal service to align with individual needs.
  • Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
  • Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
  • Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
  • Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
  • Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
  • Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.

Supervisor

USPS
02.2016 - 02.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

RCA/Rural Mail Carrier

USPS
09.2011 - 01.2016
  • Developed strong relationships with rural customers through consistent communication and exceptional service quality.
  • Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
  • Handled accurate cash payments for postage and incurred fees.
  • Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
  • Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
  • Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.

Education

GED -

Gloucester HIgh School
Gloucester, VA
06-2002

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Reliable and responsible
  • Team player
  • Warm and friendly
  • Adaptable and flexible
  • Problem-solving
  • Team leadership

Timeline

Server/Wait Staff Member

Captain George's Seafood Restaurant
07.2023 - Current

Postmaster

USPS
03.2019 - 11.2021

Supervisor

USPS
02.2016 - 02.2019

RCA/Rural Mail Carrier

USPS
09.2011 - 01.2016

GED -

Gloucester HIgh School
Lynleigh French