LYNNE ALLEN
Alexandria
Summary
To acquire a position that will allow me to use my current professional skills, as well as valuable knowledge. Administrative assistant with a natural capacity to prioritize and multitask in the office environment. Also, to continue a successful administrative or office management career. Practiced at offering medications to patients, providing information to patients, and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions, and pharmacy laws. Customer-oriented Pharmacy Technician Trainee with a great understanding of medical ethics and pharmacology. Adept at assisting pharmacists with filling prescriptions based on information and dosages provided by doctors. Committed to assisting customers by answering any questions or concerns about prescribed medications.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Giant Food
Alexandria
11.2018 - 07.2020
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Cash Register Operations
- Restocked automated medication dispensing equipment.
- Payment Processing
- ERP Software
- Reviewed and verified customer information and insurance provider information.
- Prescription Order Verification
- Prescription Filling and Labeling
- Prepared bills for insurance companies and submitted required paperwork.
Washington Dc
Optician
Washington Dc
05.2017 - 12.2017
- Statutory duty to set standards of practice expected of optometrists and dispensing opticians
- As healthcare professional have responsibility to ensure care and safety for patients
- Dispense and fit spectacles and other optical aids, to both adults and children, working from prescriptions written by optometrists
- Also advise patients on various types of lenses and spectacle frames, including style, weight and color
Front Desk Receptionist
Glen Echo Surgery Center
Chevy Chase
07.2016 - 04.2017
- Scheduled appointments efficiently and verified insurance details for accuracy.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Handled sensitive information in a confidential manner.
- Responded to customer inquiries via phone, email, and in person.
MEDICAL OFFICE ADMIN
Internal Medicine
Chevy Chase
10.2015 - 06.2016
- Documented patience medical information case histories, and insurance details to facilitate smooth appointments and payment processing
- Scheduled patients appointment and placed reminder calls to deliver exceptional customer experience
- Conducted insurance verification and per authorization and managed patients charts
- Carried out front office duties utilizing data entry skills in framework of medical database
- Managed over 50 customer calls per day
- Verified benefits and worked with insurance companies to obtain payments
- Entered procedure codes and diagnosis codes into medical billing software
- Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
Cashier
Potbelly's Sandwich Shop
Washington DC
12.2010 - 03.2011
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Set up new sales displays each week.
- Maintained cash drawer of $150 or more per shift
Assistant Teacher
Kramer Middle School
Washington
07.2008 - 08.2008
- Organized summer camp games and activities
- Maintained cleanliness of camp
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting ideas and identifying areas for improvement
- Provided one on one and group based learning support to maintain student progress and development
Education
Associate of Arts - Healthcare Management
Southern New Hampshire University
Hooksett, NH07-2026
Medical Office Certification -
Prospect Career College
Washington, DC06.2016
Skills
- Medication dispensing and management
- Insurance verification
- Customer service
- Appointment scheduling
- Data entry
- Effective communication
- Attention to detail
- Time management
- Problem-solving skills
- Resolving customer issues
- Confidentiality and HIPAA
- Processing payments
- Prescription fulfillment
- Prioritization and organization
- Customer service and support
- Verbal and written communication
- Data entry and analysis
- Inventory management
- Call answering and routing
- Cleaning and sanitizing procedures
- Microsoft Office proficiency
- HIPAA compliance
- Creative problem-solving
- Pharmacy operations
- Medical coding expertise
- FDA drug safety guidelines
Certification
Professional Certification
Timeline
Pharmacy Technician
Giant Food
11.2018 - 07.2020
Washington Dc
Optician
05.2017 - 12.2017
Front Desk Receptionist
Glen Echo Surgery Center
07.2016 - 04.2017
MEDICAL OFFICE ADMIN
Internal Medicine
10.2015 - 06.2016
Cashier
Potbelly's Sandwich Shop
12.2010 - 03.2011
Assistant Teacher
Kramer Middle School
07.2008 - 08.2008
Associate of Arts - Healthcare Management
Southern New Hampshire University
Medical Office Certification -
Prospect Career College
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