Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

MACKENZIE BURRRELL

Blacksburg

Summary

Dynamic and customer-focused professional with experience at Cracker Barrel Restaurant, excelling in delivering exceptional service and maintaining dining area standards. Proven ability to engage guests and drive sales through effective communication and teamwork. Proficient in multitasking and organization, ensuring memorable dining experiences while fostering loyalty.

Overview

4
4
years of professional experience

Work History

Server

Cracker Barrel Restaurant
Christiansburg
02.2026 - Current
  • Delivered exceptional customer service, contributing to positive dining experiences.
  • Took customer orders accurately and efficiently using point-of-sale system.
  • Coordinated with kitchen staff to ensure prompt food preparation and delivery.
  • Recommended menu items and specials, driving increased sales.
  • Maintained cleanliness and organization of tables and dining areas.
  • Executed opening and closing procedures to prepare dining area for service such as setting up the dining area, restocking supplies.

Ambassador

Jeni's Splendid Ice Cream
Arlington
03.2023 - 03.2024
  • Engaged customers through friendly, informative interactions, enhancing overall experience and fostering loyalty.
  • Educated guests on new and seasonal ice cream flavors, driving interest and customer engagement.
  • Facilitated product sampling and upselling, contributing to increased sales revenue.
  • Provided exceptional customer service by addressing inquiries and resolving concerns.
  • Supported store events and marketing initiatives to boost brand awareness.
  • Ensured cleanliness of store and organized displays for optimal presentation.
  • Maintained inventory accuracy and assisted with timely stock replenishment.

Hostess

Medium Rare
Arlington
06.2022 - 02.2023
  • Greeted and seated guests promptly, fostering a welcoming atmosphere.
  • Managed reservations and waitlists efficiently, reducing guest wait times.
  • Delivered menu information and accommodated seating preferences to enhance guest satisfaction.
  • Coordinated with servers and kitchen staff to maintain seamless service during peak hours.
  • Maintained cleanliness and organization of host stand and dining area.
  • Addressed guest inquiries or concerns via phone calls with professionalism.
  • Organized large parties and special events to create memorable experiences for guests.

Education

Bachelor of Science - Cognitive and Behavioral Neuroscience and Psychology

Virginia Tech
Blacksburg, VA
05-2028

High School Diploma -

Wakefield High School
Arlington, VA
06-2024

Skills

  • Customer service
  • Menu knowledge
  • Dining area management
  • Multitasking and organization
  • Team collaboration
  • Effective communication
  • Foreign language proficiency

Awards

  • Fall 2025 & Spring 2026 Dean's List
  • DELE Certification (Seal of Biliteracy in the Spanish Language), 12/2024

Languages

English
Native/ Bilingual
Spanish
Full Professional

Timeline

Server

Cracker Barrel Restaurant
02.2026 - Current

Ambassador

Jeni's Splendid Ice Cream
03.2023 - 03.2024

Hostess

Medium Rare
06.2022 - 02.2023

Bachelor of Science - Cognitive and Behavioral Neuroscience and Psychology

Virginia Tech

High School Diploma -

Wakefield High School
MACKENZIE BURRRELL