Mackenzie Ferguson
Salem
Summary
Results-driven professional in both jobs i've had, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Buffalo Wild Wings
Roanoke
04.2024 - 10.2025
- Assigned patrons to suitable tables according to server rotation.
- Adhered to all safety regulations set forth by the restaurant management team.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Directed customers to bar area in high-traffic times.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Sales Associate
Spirit Halloween Store
Roanoke
09.2023 - 11.2023
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assessed customer needs to provide assistance and information on product features.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Used technology resources to assist customers in locating and selecting items.
Education
Emergnecy Medical Technician/Services
Burton Center For Arts And Technology
Salem, VA05-2025
High School Diploma -
Hidden Valley High School
Roanoke, VA05-2025
Skills
- Basic life support
- Emergency response
- Communication skills
- Customer service
- Team collaboration
- Strong multitasking
- Self-checkout assistance
- Problem-solving skills
- Client service
- Retail store operations
- Outgoing personality
Certification
- Basic Life Support Certification (includes CPR certification)
Timeline
Restaurant Hostess
Buffalo Wild Wings
04.2024 - 10.2025
Sales Associate
Spirit Halloween Store
09.2023 - 11.2023
Emergnecy Medical Technician/Services
Burton Center For Arts And Technology
High School Diploma -
Hidden Valley High School
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