Mackenzie Nachtrieb
Charlottesville
Summary
Dedicated professional with a strong background in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective communication and adherence to safety protocols.
Overview
2
2
years of professional experience
Work History
Server
Common House
Charlottesville, VA
06.2025 - 08.2025
- Provided exceptional customer service to enhance guest satisfaction and retention.
- Managed order accuracy and timely delivery, ensuring seamless dining experiences.
- Collaborated with kitchen staff to optimize workflow and improve service efficiency.
- Trained new servers on menu offerings and restaurant protocols to maintain quality standards.
- Assisted in maintaining cleanliness and organization of dining areas for optimal guest comfort.
Concierge
Common House
Charlottesville, VA
06.2025 - 08.2025
- Provided exceptional customer service by anticipating guest needs and resolving inquiries promptly.
- Coordinated logistics for events, ensuring seamless execution and enhanced guest experiences.
- Maintained detailed knowledge of local attractions, dining options, and transportation services to assist guests effectively.
- Developed and implemented streamlined check-in processes to improve efficiency and guest satisfaction.
- Trained new staff on concierge protocols and best practices for service excellence.
- Handled special requests with discretion, contributing to a high level of guest loyalty and satisfaction.
Kids Zone Employee
ACAC
Charlottesville, VA
02.2023 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Engaging with children and parents
- Problem solving
- Cleaning up toys, bathrooms, common areas
- Trained newly hired employees
Education
High School Diploma -
Albemarle High School
Charlotteville, NYSkills
- Cleaning and sanitizing
- Infant care
- Health and safety
- Early childhood education
- Activities planning
Timeline
Server
Common House
06.2025 - 08.2025
Concierge
Common House
06.2025 - 08.2025
Kids Zone Employee
ACAC
02.2023 - 02.2025
High School Diploma -
Albemarle High School