Summary
Overview
Work History
Education
Skills
Timeline
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MacKenzie Payne

Rustburg

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at 7Brew. Proven ability to resolve issues in a timely manner and foster loyalty through strong communication, friendly demeanor, and authenticity. Experienced in maintaining equipment and ensuring a safe environment, while also demonstrating time management, teamwork, and a calm mindset in high-pressure situations. Looking to develop previous skills, and gain new ones, for future career field.

Overview

1
1
year of professional experience

Work History

Barista

7Brew
01.2025 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction foster loyalty.
  • Built relationships with costumers, creating a positive and safe environment for costumers and colleagues.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Ability to focus on multiple tasks during hectic periods.
  • Ability to apply constructive criticism to contribute to a positive team environment and greater efficiency.
  • Gained flexibility to ensure the safety and comfort of colleagues and customers, and to improve stand operations.

Animal Shelter Volunteer

Friends Of Campbell County Animal Control
10.2024 - 12.2024
  • Kept animals healthy and socialized by providing regular exercises and walks.
  • Provided companionship and comfort to animals in need of extra love and attention.
  • Improved animal well-being by providing daily care, including feeding, grooming, and exercising.
  • Ensured a safe environment for volunteers by following established protocols regarding animal handling and safety measures.
  • Monitored health of animals, reporting any issues to shelter staff for resolution.

Education

Bachelor of Science - Pre-Dental/ Biomedical Science

University of Lynchburg
Lynchburg, VA
05-2029

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Opening and closing duties
  • Active listener
  • Exceptional customer service
  • Problem-solving
  • Cash handling
  • Strong communicator

Timeline

Barista

7Brew
01.2025 - Current

Animal Shelter Volunteer

Friends Of Campbell County Animal Control
10.2024 - 12.2024

Bachelor of Science - Pre-Dental/ Biomedical Science

University of Lynchburg

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MacKenzie Payne