Macy C. Reese
La Crosse
Summary
Experienced Data Center Operations Technician with 4+ years supporting mission-critical infrastructure within hyperscale data center environments. Skilled in advanced troubleshooting, incident response, hardware remediation, infrastructure operations, and cross-functional team support. Proven ability to resolve complex technical issues, coordinate operational activities, mentor junior technicians, and maintain high service availability in fast-paced production environments. Strong background in process documentation, escalation management, vendor collaboration, and supporting projects from planning through execution. Recognized for operational ownership, technical problem-solving, and leadership in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Data Center Technician
TEKsystems
11.2025 - Current
- Provide advanced operational and technical support across Microsoft’s RIC data center environment, resolving escalated technical issues and supporting mission-critical infrastructure availability.
- Troubleshoot complex server, network, and hardware failures while minimizing downtime and maintaining operational continuity.
- Serve as point-of-contact for daily operational activities, coordinating task execution, vendor support, and communication across teams.
- Support incident response activities including issue escalation, troubleshooting, root cause analysis, and operational follow-up.
- Mentor junior technicians on troubleshooting procedures, operational standards, and data center best practices.
- Partner with internal teams and vendors to resolve infrastructure issues, remove blockers, and maintain project timelines.
- Maintain detailed task documentation, work summaries, and operational updates to support process tracking and service execution.
Data Center Technician
Microsoft
12.2022 - 02.2025
- Supported mission-critical infrastructure operations across hyperscale data center environments with focus on uptime, reliability, and operational efficiency.
- Diagnosed and resolved server, hardware, and infrastructure performance issues using monitoring tools, logs, and established procedures.
- Led secure decommissioning and infrastructure support projects in compliance with operational and security standards.
- Collaborated with engineering teams, requestors, vendors, and stakeholders to troubleshoot issues and implement solutions.
- Participated in maintenance planning, infrastructure deployments, and process improvement initiatives supporting operational readiness.
- Mentored junior technicians and supported onboarding through knowledge sharing, troubleshooting guidance, and operational support.
Data Center Technician
TEKsystems
06.2022 - 12.2022
- Executed high-volume hardware replacement, diagnostics, and remediation work in live production data center environments.
- Performed server diagnostics, component replacements, rack moves, deployment activities, and decommission support.
- Consistently completed high-volume service tasks while maintaining quality, uptime, and operational standards.
- Supported cross-functional teams in meeting operational deadlines and maintaining infrastructure availability.
- Assisted in installation and configuration of server hardware and software components.
- Monitored data center environment, ensuring optimal temperature and humidity levels.
Education
No Degree - Completion of MSFT Data Center Academy
Southside Virginia Community College
South Hill, VA09-2021
COMPTIA ITF + - Cybersecurity And Networking
Southside Virginia Community College
South Hill, VA06-2021
Skills
- Data Center Operations
- Critical Infrastructure Support
- Server Break/Fix & Deployment
- Hardware Troubleshooting
- Network Troubleshooting
- Rack & Stack
- Server Decommissioning
- Cable Management
- Optics Replacement
- Power & Cooling Systems Awareness
- Infrastructure Reliability
- Incident Response
- Root Cause Analysis
- Escalation Management
- Process Documentation
- SOP / Workflow Support
Timeline
Data Center Technician
TEKsystems
11.2025 - Current
Data Center Technician
Microsoft
12.2022 - 02.2025
Data Center Technician
TEKsystems
06.2022 - 12.2022
No Degree - Completion of MSFT Data Center Academy
Southside Virginia Community College
COMPTIA ITF + - Cybersecurity And Networking
Southside Virginia Community College