Mada McCabe
Fairfax
Summary
Job seeker with a strong track record of meeting organizational goals through effective and organized practices. Demonstrates expertise in high-pressure environments, consistently delivering quality work and adapting to rapid changes. Skilled in customer service, multitasking, and time management, ensuring positive experiences for all customers. Resourceful Member Service Representative known for high productivity and efficient task completion. Specialize in customer service, problem-solving, and communication skills. Excel in interpersonal interactions, adaptability, and conflict resolution to enhance member satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Planet Fitness
Fairfax
09.2025 - Current
- Assisted members with inquiries and provided exceptional customer service.
- Processed membership applications and maintained accurate records.
- Educated members on gym equipment and proper usage techniques.
- Managed front desk operations, including check-ins and scheduling classes.
- Collaborated with team members to ensure a clean and safe environment.
- Handled billing issues and resolved member concerns effectively.
- Trained new staff on company policies and customer service standards.
- Answered incoming calls regarding membership benefits and services.
- Enhanced member relationships by providing excellent service during each interaction.
Teacher Assistance
Sunshine Academy
Fairfax
05.2022 - 07.2025
- Assisted in managing financial transactions and bookkeeping
- Prepared and served meals to students daily
- Provided customer service and assistance to students
- Collaborated with colleagues to teach after-school STEM classes
- Maintained cleanliness and organization in the dining area
- Demonstrated strong communication skills in interacting with students and staff
excercise aide
kimberly Devitt
whitewater
01.2025 - 05.2025
- Designed tailored fitness plans for individuals with ataxia, addressing unique physical limitations.
- Led personalized training sessions to ensure accurate execution of exercise techniques.
- Monitored clients progress and adjusted programs as needed for improvement.
- Maintained a clean and safe training environment for the client.
- Motivated client to reach their personal best by providing positive reinforcement.
- Scheduled appointments with the client and communicated effectively with them via phone or email.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Built and established relationships with this individual and guests to help in pursuit of fitness goals.
Wheelchair Basketball intern
University of Wisconsin-Whitewater
Whitewater
01.2025 - 05.2025
- Supervised and assisted athletes with team lifts and individual workouts
- Designed and implemented practice plans to enhance team performance
- Organized team bonding events to foster camaraderie and teamwork
- Conducted study hall sessions to support athletes academically
- Collaborated with athletes with disabilities to develop modified workout routines
- Provided personalized support and guidance to athletes to achieve fitness goals
first year experience front desk attendant
University of Wisconsin-Whitewater
Whitewater
03.2023 - 05.2024
- Assisted first year students in transitioning to college life
- Created and managed social media posts for events and important dates
- Monitored social media accounts for appropriateness
- Answered incoming phone calls and assisted students and parents with inquiries
- Provided information and directed calls to appropriate departments
Gym equipment room attendant
University of Wisconsin-Whitewater
Whitewater
01.2022 - 12.2023
- Checked out equipment to students and maintained a log of transactions
- Assisted in cleaning the equipment room on a weekly basis
- Completed missing equipment reports for items not returned by the end of the day
- Provided excellent customer service to students
- Operated cash register and handled transactions
- Maintained cleanliness of work area
learning communities intern
University of Wisconsin-Whitewater
Whitewater
05.2023 - 09.2023
- Interacted with customers on a daily basis to provide exceptional service
- Maintained cleanliness and organization of the work area
- Trained new employees on company procedures and policies
- Collaborated with team members to ensure smooth operations
- Demonstrated strong communication skills in a fast-paced environment
Education
Human performance - strength and conditioning
University of Wisconsin- Whitewater
Whitewater, WI05.2025
Skills
- Communication skills
- Time management
- Microsoft excel
- Leadership
- Guest services
- Customer service
- Team collaboration
- Program design
- Equipment operation
- Payment processing
- Conflict resolution
- Point-of-sale system
- Call center experience
- Account management
- Product sales
- Member onboarding
Additional Information - Athletic Experience
played all 4 years on the women's wheelchair basketball team at the University of Wisconsin- Whitewater.
Timeline
Member Service Representative
Planet Fitness
09.2025 - Current
excercise aide
kimberly Devitt
01.2025 - 05.2025
Wheelchair Basketball intern
University of Wisconsin-Whitewater
01.2025 - 05.2025
learning communities intern
University of Wisconsin-Whitewater
05.2023 - 09.2023
first year experience front desk attendant
University of Wisconsin-Whitewater
03.2023 - 05.2024
Teacher Assistance
Sunshine Academy
05.2022 - 07.2025
Gym equipment room attendant
University of Wisconsin-Whitewater
01.2022 - 12.2023
Human performance - strength and conditioning
University of Wisconsin- Whitewater