Madalynne Brown
Richmond
Summary
Proactive and results-driven professional with a proven track record of driving client satisfaction, team performance, and operational success. Skilled in conflict resolution, staff supervision, and creating engaged, high-retention relationships. Known for strong initiative and continue to surpass my own expectations.
Overview
10
10
years of professional experience
Work History
Community Manager
The Breeden Company
04.2022 - Current
- Promoted twice in three years—from Leasing Consultant to Assistant Manager, then to Community Manager—based on strong performance, initiative, and leadership.
- Oversee daily operations, resident relations, and team management to ensure an exceptional living experience.
- Lead leasing, maintenance, and office teams, optimizing occupancy, rent collection, and resident retention.
- Resolve resident concerns with empathy and efficiency, coordinate resident engagement events, and ensure community satisfaction.
- Manage vendor relationships, enforce policy compliance, and monitor performance metrics to drive continuous improvement.
Administrative Assistant/Dispatcher
Michael and Son Services
06.2021 - 03.2022
- Oversaw daily scheduling and dispatch operations, coordinating over 200 service appointments and ensuring efficient technician availability.
- Served as the primary liaison between customers and field teams, resolving complaints and maintaining clear communication.
- Managed permit applications, inspections, and warranties across multiple jurisdictions.
- Processed technician commissions and handled contracts and orders for new HVAC installations.
Fulfillment Expert
Target
07.2019 - 07.2021
- Excelled in a fast-paced environment by picking over 300 orders for online, pick-up, and drive-up guests, showcasing efficiency and attention to detail.
- Cross-trained in over 5 departments, demonstrating adaptability and a willingness to learn new skills to support diverse operational needs.
Dispatch/Delivery Driver
Panera Bread
03.2019 - 10.2020
- Managed dispatch operations, effectively delegating tasks among associates to ensure efficient delivery services.
- Implemented quality control measures in a high-volume environment, maintaining standards and exceeding customer expectations.
Sales Manager
Aaron’s
07.2016 - 12.2018
- Consistently achieved sales goals and high service performance ratings, demonstrating a commitment to exceeding expectations.
- Leveraged communication skills to coordinate with vendors, ensuring timely resolution of service calls and maintaining strong relationships.
Head Cashier
Home Depot
09.2015 - 07.2016
- Oversaw daily cash register reconciliation and resolved discrepancies, minimizing financial losses.
- Provided excellent customer service by addressing inquiries and resolving complaints promptly.
- Maintained a safe and clean checkout area, ensuring compliance with company standards and safety regulations.
Education
Homeland Security and Emergency Management
University of Arizona Global Campus
10.2023
Social Work
Pellissippi State Community College
Friendsville, TN12.2016
Skills
- Leadership
- Team Management
- Customer Service
- Operations Management
- Conflict Resolution
- Staff Supervision
- Sales
- Dispatch Operations
- Vendor Management
- Problem Solving
- Budget Management
- Event Coordination
- Strategic Planning
- Tenant and eviction laws
- Property inspections
- Community engagement
Timeline
Community Manager
The Breeden Company
04.2022 - Current
Administrative Assistant/Dispatcher
Michael and Son Services
06.2021 - 03.2022
Fulfillment Expert
Target
07.2019 - 07.2021
Dispatch/Delivery Driver
Panera Bread
03.2019 - 10.2020
Sales Manager
Aaron’s
07.2016 - 12.2018
Head Cashier
Home Depot
09.2015 - 07.2016
Social Work
Pellissippi State Community College
Homeland Security and Emergency Management
University of Arizona Global Campus