I enjoy playing the piano during my down time I also love being a youth leader at Franklin Heights It brings me great joy to watch young teenagers grow in their faith and love for the Lord There isn't much more in this world that I love than to be a light in the dark for kids who need it most!
Maddison Held
Rocky Mount
Summary
Adept at maintaining lasting relationships with reoccurring customers to ensure customer satisfaction and peace upon entry into our atmosphere. Working at Table 50 taught me how to read social cues in order to be most sufficient in communication with each different individual. I am quick on my feet and know to seek help when I am unsure of an answer. The coffee house has taught me how to remain calm and provide the best solutions to upset customers that will benefit them and the organization.
Overview
7
7
years of professional experience
Work History
Customer Service Lead
SML Coffee House
06.2024 - Current
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Server
Table 50
05.2021 - 05.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Life Guard
Family YMCA
08.2021 - 06.2022
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Provided friendly customer service to guests and addressed concerns.
- Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
Customer Service Representative
McDonald's Restaurant
02.2018 - 06.2021
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded with enthusiasm when requested to be an extra set of helping hands on days off.
Education
High School Diploma -
Franklin Count High School
Rocky Mount, VA05-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
Interests
Timeline
Customer Service Lead
SML Coffee House
06.2024 - Current
Life Guard
Family YMCA
08.2021 - 06.2022
Server
Table 50
05.2021 - 05.2024
Customer Service Representative
McDonald's Restaurant
02.2018 - 06.2021
High School Diploma -
Franklin Count High School
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