Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Madeleine De Lucia

Ashburn,VA

Summary

Experienced in providing exceptional customer service and support to ensure high levels of customer satisfaction. Proficient in implementing best practices and finding creative solutions to efficiently meet customer needs.

Overview

6
6
years of professional experience

Work History

Freelance Pet Sitter

Freelance Pet Sitter
09.2023 - Current
  • Provided reliable and compassionate care for dogs of various breeds, sizes, and temperaments during daily walks and pet sitting assignments
  • Ensured the safety and well-being of dogs by adhering to leash laws, traffic regulations, and following owner's instructions regarding feeding schedules, medication administration, and exercise routines
  • Built strong relationships with clients through open communication, trustworthiness, and consistently delivering exceptional service
  • Maintained a high level of professionalism by arriving punctually for scheduled appointments and providing regular updates to owners on their pets' activities
  • Implemented positive reinforcement training techniques to encourage good behavior during walks and reinforce basic commands such as sit, stay, heel
  • Managed multiple dogs at once while maintaining control over each dog's behavior to ensure a safe walking environment for all animals involved
  • Noticed signs of illness or injury in dogs under my care and promptly communicated concerns to owners or sought veterinary assistance when necessary
  • Demonstrated flexibility in accommodating last-minute requests for additional walks or pet sitting services from clients with busy schedules or unexpected events
  • Maintained cleanliness of dog walking equipment including leashes, harnesses, waste bags ensuring proper hygiene standards were met at all times

Nanny

Freelance Nanny
07.2022 - Current
  • Provided attentive and nurturing care for children, ensuring their safety and well-being at all times
  • Established open communication with parents to discuss daily routines, behavioral concerns, and developmental milestones
  • Maintained a clean and organized living space for the children by tidying up toys, preparing meals/snacks, and completing light housekeeping tasks
  • Implemented positive discipline techniques to encourage good behavior while promoting independence and self-confidence
  • Ensured adherence to dietary restrictions or special needs of children by carefully following instructions from parents/guardians
  • Built strong relationships with children through active listening, empathy, patience, and understanding their individual needs/personalities

Assistant Manager

Cherry Hill Programs
11.2024 - 12.2024


  • Captured magical moment between santa and guests through pictures.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Set up promotional displays and equipment for special events and activities.
  • Constructed displays and easy-to-read signage to help guests navigate attractions area.
  • Monitored guests' actions to prevent theft.
  • Digitally edited photos to enhance appearance.
  • Utilized natural and artificial lighting to capture desired images and maintain quality.
  • Trained new photographers in use of camera equipment and editing software.
  • Effectively used the POS system to make sales.

Gear Rental Attendant

Colorado Mountain College
08.2022 - 12.2022
  • Checked out gear(Cameras, Gimbals, Mics, etc.) to students
  • Cleaned and made sure all gear was in working condition.
  • Installed new software and ensured that all software was up to date
  • Registered new students into The company's check out system.
  • Scheduled when and how long gear was checked out for.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Accommodated last minute requests to address needs of Students, achieving top satisfaction and repeat business.
  • Kept up-to-date rental records and Student information in the company's system to track client interests and preferences.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Addressed guest complaints and resolved issues to promote satisfaction.

Photo Lab Manager

Colorado Mountain College
09.2021 - 12.2022
  • Scheduled Lab reservations through company programs.
  • Ensured studios and labs were always clean and tidy.
  • Investigated and resolved student inquiries and complaints quickly.
  • Helped to resolve any minor technical issue a student was havening.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded to Student requests for information regarding photo printers, Labs, and studios.

Book Processor

Follett Corporation
03.2021 - 05.2021
  • ensured books were processed to customers exceptions.
  • Executed the customers request by placing stickers percisly and within an eighth of an inch.
  • Took inventory of the books in the warehouse.
  • Laminated and put Mylar on book covers per the customers request.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Maintained organized work area by cleaning and removing hazards.
  • Made sure that products were produced on time and are of good quality.

General staff

Richardson's Adventure Farm
08.2019 - 11.2019


  • Established positive relationships with customers and other staff members.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Greeted guests and assisted with variety of questions to foster exceptional customer service.
  • Delivered information and details of interest about facility to visitors.
  • Supervised gameplay and monitored guests' actions to prevent theft.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
  • Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
  • Constructed displays and easy-to-read signage to help guests navigate attractions area.
  • Issued tickets to customers and collected payment and fees for desired services.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.

Staff

Gill's on the chain
06.2019 - 09.2019


  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Maintained clean, organized workspace according to operational standards.
  • Consistently provided friendly service to promote better customer engagement.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Responded to customer complaints to help resolve issues.
  • Monitored inventory and notified management of deficiencies or shortages.
  • Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
  • Communicated stand offerings and answered guest questions regarding orders.
  • Loaded perishable items into climate-controlled coolers to prevent food spoilage.
  • Used cash register to tender change and process cash and credit card payments.
  • Prepped food items for later use to save staff time during busy hours.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.

Education

High school diploma -

Richmond-Burton High School
Richmond, IL
05.2020

Skills

  • Conflict resolution
  • Sales monitoring
  • Product restocking
  • Customer service and satisfaction
  • Sales transactions
  • Staff training
  • Written and verbal communication
  • Payment processing
  • Multitasking and organization

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Assistant Manager

Cherry Hill Programs
11.2024 - 12.2024

Freelance Pet Sitter

Freelance Pet Sitter
09.2023 - Current

Gear Rental Attendant

Colorado Mountain College
08.2022 - 12.2022

Nanny

Freelance Nanny
07.2022 - Current

Photo Lab Manager

Colorado Mountain College
09.2021 - 12.2022

Book Processor

Follett Corporation
03.2021 - 05.2021

General staff

Richardson's Adventure Farm
08.2019 - 11.2019

Staff

Gill's on the chain
06.2019 - 09.2019

High school diploma -

Richmond-Burton High School

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Madeleine De Lucia