Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Madeleine Hanna

Arlington

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

3
3
years of professional experience

Work History

Server

Ireland's Four Provinces
Falls Church
01.2025 - Current
  • Provided excellent customer service in fast-paced restaurant environment.
  • Took customer orders and communicated special requests to kitchen staff.
  • Served food and beverages promptly while ensuring presentation standards.
  • Assisted in maintaining cleanliness and organization of dining area.
  • Handled cash transactions accurately during busy shifts.
  • Collaborated with team members to deliver seamless dining experiences.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.

Server/Food Runner

Tatte Bakery And Cafe
Arlington
03.2023 - 03.2024
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Maintained cleanliness and organization of dining area and service stations.
  • Assisted customers with menu selections and dietary needs knowledgeably.
  • Delivered food orders promptly and courteously.
  • Assisted in training new servers.
  • Greeted guests and provided menus.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Manager

Nicecream
Arlington
03.2022 - 03.2023
  • Supervised daily operations to ensure smooth service and quality standards.
  • Trained new staff on product preparation and customer service techniques.
  • Managed inventory levels and performed regular stock assessments.
  • Developed and implemented efficient workflow processes for team operations.
  • Oversaw cleanliness and maintenance of equipment and work areas.
  • Resolved customer inquiries and concerns to enhance satisfaction levels.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

High School Diploma -

Yorktown High School
Arlington, VA
05-2024

Skills

  • Customer service
  • Menu knowledge
  • Food presentation
  • Order accuracy
  • Time management
  • Cleaning and sanitation
  • Problem solving
  • Effective communication

Languages

English
Native/ Bilingual
Spanish
Limited
Arabic
Limited

References

References available upon request.

Timeline

Server

Ireland's Four Provinces
01.2025 - Current

Server/Food Runner

Tatte Bakery And Cafe
03.2023 - 03.2024

Manager

Nicecream
03.2022 - 03.2023

High School Diploma -

Yorktown High School

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Madeleine Hanna