Madeleine Hicks

• Assisted physical therapist with inpatient rehab.
• Assisted therapists during appointments using helpful and amazing equipment such as the Bioness Vector, Hocoma Lokomat, Hocoma Andago, and more.
• Assisted physical therapists by doing wheelchair follows, moving patients from bed to wheelchair and vise versa.
• Built/put together wheelchairs based on patient height and weight as well as injury.
• Checked blood pressure and Pulse Ox.
• Exchanged oxygen tanks and safely returned them to their proper stations.
• Wore PPE if needed and understood patient precautions.

Started as a Barista in 2021, promoted to Shift Supervisor in 2022.

• Assisted and made recommendations to customers when taking orders.
• Provided on-the-job training to new staff members.
• Made all drinks on the menu in all stations according to company standards.
• Heated and prepared food for customers.
• Cleaned all stations as well as doing dishes, sweeping and mopping, cleaning ovens, and cleaning bathrooms.
• As a Shift Supervisor, I handled all coworker breaks and meals.
• As a Shift Supervisor, I completed the deposit every night.
• As a Shift Supervisor, I counted tills and the safe, as well as handling change orders.
• Coached all staff on company policies including beverage routines, recipes, cleaning standards, dress code, and attendance.
• Did inventory, as well as other counts and pulls of frozen food items.
• Supervised daily operations, ensuring high-quality beverage preparation and customer service standards.

• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Scanned customer groceries and accepted payments such as gift card, check, credit/debit card, and cash
• Cleaned check out lanes by wiping down counters, sweeping and mopping, and reorganizing candy shelves.
• Happily bagged groceries according to customer wishes