Madeleine Sarpong
Alexandria
Summary
Detail-oriented professional with diverse experience in banking, military financial management, pharmacy operations, and administrative support. Proven expertise in client service, compliance, payroll reconciliation, and risk awareness. Certified pharmacy technician with financial management training from the U.S. Army Reserve, currently pursuing a Bachelor’s degree in Business Administration and Data Analysis. Strongly focused on anti-money laundering (AML), compliance, and HR operations, excelling in fast-paced, high-integrity environments.
Overview
7
7
years of professional experience
Work History
Universal Banker II
Truist
Alexandria
10.2024 - Current
- Conducted over 350 client consultations annually, resulting in a 22% increase in referrals to IRMs for lending and wealth services.
- Maintained 99.8% cash-handling accuracy across 1,000+ transactions per month, ensuring audit readiness.
- Educated 100+ clients on digital banking tools, reducing in-branch service requests by 18%.
- Supported performance tracking and compliance efforts contributing to a zero-deficiency audit.
Lead Pharmacy Technician
CVS Pharmacy
Alexandria
09.2020 - 10.2024
- Managed daily scheduling and operations for a team of 6+ technicians and ensured adherence to regulatory standards.
- Designed onboarding tools and trained new staff, accelerating productivity and reducing training time by 25%.
- Oversaw inventory and insurance claim reconciliation, contributing to improved cash flow tracking.
Financial Management Technician
U.S. Army Reserve
08.2019 - 04.2023
- Processed payroll, travel reimbursements, and allowances for 200+ soldiers using DJMS-RC and DTS.
- Supported monthly reporting and budget documentation aligned with DoD financial compliance.
- Achieved 100% audit compliance through disciplined record keeping and reconciliations.
Licensed Pharmacy Technician
Johns Hopkins Hospital
Baltimore
09.2021 - 01.2023
- Processed 150+ prescriptions per shift with 100% accuracy while collaborating with pharmacists and nurses.
- Resolved patient medication access issues and supported compliance documentation for controlled substances.
Virtual Assistant
Urban Alliance
Alexandria
03.2020 - 08.2020
- Managed scheduling, digital filing, and internal communications for Urban Alliance leadership team.
- Streamlined operational workflows and supported intern reporting and payroll coordination.
- Facilitated communication between departments using digital collaboration tools.
- Handled data entry tasks to help client spend more time on executive commitments.
Intern
Northern Virginia Family Services
Alexandria
04.2019 - 08.2019
- Supported classroom activities, tracked student growth metrics, and engaged families in wraparound services.
- Assisted caseworkers in managing client files and documentation.
- Participated in training sessions to enhance understanding of service offerings.
- Supported community outreach programs by organizing events and distributing materials.
Intern
U.S. Patent and Trademark Office
Alexandria
09.2018 - 03.2019
- Planned and coordinated logistics for community educational events, including promotional materials and evaluation.
- Facilitated interactive learning for children ages 6-13 focused on intellectual property topics.
- Assisted with event planning, support and execution of virtual and in-person engagements.
Education
Bachelor of Science - Business Administration & Data Analysis
Liberty University
College Success Coursework - Business Info Tech
Northern Virginia Community College
Military Evaluation Credit - Financial Management & Basic Combat Training
U.S. Army
Skills
- MS Office Suite
- Compliance tracking
- Performance reporting
- Client education
- Project management
- Audit Preparation
- Risk & Compliance
- Administrative Support
- Customer Service
Affiliations
• Nationally Certified Pharmacy Technician (CPhT) – PTCB
• U.S. Army Reserve, Financial Management Technician – Honorable Service
• Financial Management Course Completion – U.S. Army, Fort Jackson
• Urban Alliance Program Alumna – Professional Internship Program
• NVCC Business Information Technology Coursework
• Truist Banking Foundations & Compliance Training
Timeline
Universal Banker II
Truist
10.2024 - Current
Licensed Pharmacy Technician
Johns Hopkins Hospital
09.2021 - 01.2023
Lead Pharmacy Technician
CVS Pharmacy
09.2020 - 10.2024
Virtual Assistant
Urban Alliance
03.2020 - 08.2020
Financial Management Technician
U.S. Army Reserve
08.2019 - 04.2023
Intern
Northern Virginia Family Services
04.2019 - 08.2019
Intern
U.S. Patent and Trademark Office
09.2018 - 03.2019
Bachelor of Science - Business Administration & Data Analysis
Liberty University
College Success Coursework - Business Info Tech
Northern Virginia Community College
Military Evaluation Credit - Financial Management & Basic Combat Training
U.S. Army