Madeline (Maddie) Aird
Midlothian,VA
Summary
Great work ethic and experience plus interest and many different fields. Experience in serving, customer service, makeup/skin, psychology and mental health. Versatile and reliable and can easily adapt and learn fast by communication and problem-solving. Friendly and values not only customer service but kind attitude towards others.
Overview
7
7
years of professional experience
Work History
Server
Sedona Taphouse
Midlothian, VA
06.2022 - Current
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Managed multiple tables efficiently in fast-paced environment while maintaining service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Magnolia Green Golf Club & Grille
Midlothian, VA
07.2021 - 05.2022
- Trained new staff on menu knowledge and service standards to enhance team performance.
- Developed strong knowledge of craft beers and wines to assist customers with selections.
- Implemented upselling techniques, increasing average check size through effective recommendations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Host & Barback
Latitude Seafood
Midlothian, VA
08.2020 - 06.2021
- Greeted and seated guests, ensuring prompt service and a positive dining experience.
- Trained new hosts on operational procedures and customer service standards.
- Coordinated with kitchen staff to communicate guest needs and dietary restrictions efficiently.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Stocked and organized bar supplies to ensure efficient service flow.
- Assisted bartenders in preparing drinks and maintaining bar cleanliness.
Store Clerk
Uptown Cheapskate
Midlothian, VA
05.2019 - 02.2020
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Maintained organized merchandise displays to optimize product visibility and accessibility.
- Coordinated inventory management tasks, including stock replenishment and loss prevention measures.
- Monitored store cleanliness and organization, contributing to a welcoming environment for shoppers.
Education
Associate of Science - Master Makeup & Skincare Consultancy (CERT)
QC Makeup Academy
09-2026
Associate of Science - Psychology
John Tyler Community College
Midlothian, VA12-2023
High School Diploma -
Midlothian High School
Midlothian, VA06-2021
Skills
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Guest engagement
- Cleanliness standards
- Sales techniques
- Organization and multitasking
- Cash handling
- Team collaboration
- Compassion and empathy
- Friendly, positive attitude
- Attention to detail
Timeline
Server
Sedona Taphouse
06.2022 - Current
Server
Magnolia Green Golf Club & Grille
07.2021 - 05.2022
Host & Barback
Latitude Seafood
08.2020 - 06.2021
Store Clerk
Uptown Cheapskate
05.2019 - 02.2020
Associate of Science - Master Makeup & Skincare Consultancy (CERT)
QC Makeup Academy
Associate of Science - Psychology
John Tyler Community College
High School Diploma -
Midlothian High School