Madeline Gray
Dayton
Summary
Health Technician with extensive experience at the Department of Veterans Affairs, specializing in patient care and administrative support. Proven expertise in EKG administration and data entry, maintaining high standards of customer service and regulatory compliance. Recognized for attention to detail and effective communication, leading to enhanced clinic operations and patient satisfaction.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Health Technician GS 06 Step 05
Department of Veterans Affairs
10.2019 - Current
- Use word processing software to produce a variety of documents such as encounter forms, specialty procedures such as Electrocardiograms (EKG) and is responsible for administrative duties directly related to patient care and treatment
- Use database software to enter, revise, sort, and retrieve data for reports or review
- Obtain all key information needed for walk in patients and initiates medical administrative processing of requests and forms
- Assist in the orientation of physicians and other clinic personnel, serving as a source of information concerning regulations, policies and procedures
- Schedule appointments, tests and coordinates all activities of the clinic area
- Schedule appointments and generates appointment reminder letters for patients
- Answer telephone inquiries regarding services available, procedures for enrollment, eligibility, co-payments, etc., providing accurate and timely information
- Maintain various records and files, administratively processes patient transactions, reviews records for maintenance and sequencing of forms, entries, etc.
- Assist in preparing exam rooms for procedures, procedures and exams
- Perform electrocardiograms and the daily cleaning and routine maintenance of the equipment
- Perform venipuncture (as appropriate) and instructs patients in the proper procedures for preparing for blood work, 24-hour urine collection and collection of specimens for culture and sensitivity
- Initiate basic life support measures as needed; and Perform other related duties as assigned.
Administrative Assistant- Family Birth Place
Sentara RMH Medical Center
04.2018 - 12.2020
- Provides administrative support to the unit/department (s) assigned.
- Serves as first point of contact for patients, family members and visitors on unit assigned requiring the application of excellent customer service skills.
- Supports unit/department(s) assigned with excellent computer and clerical skills.
Collection Technician
American National Red Cross
Harrisonburg
04.2019 - 10.2019
- Executed whole blood and platelet collection procedures to achieve daily collection goals.
- Balanced production, donor care, and quality requirements for optimal blood collection outcomes.
- Engaged with donors to foster connections and communicate donation significance.
- Maintained stringent attention to detail to ensure collected blood met regulatory standards.
- Adapted to a variable schedule, including early mornings, late nights, weekends, and holidays.
- Supported team members by consistently delivering full effort during each shift.
- Cultivated a friendly atmosphere to enhance donor experience.
- Collaborated with co-workers to promote donor retention through exceptional service.
CLA/Phlebotomist
Sentara RMH Medical Center
07.2016 - 06.2018
- Performs patient phlebotomy while maintaining the highest level of customer service.
- Collect, labels, and processes patient specimens for testing; responsible for registration and test data entry.
- Monitors supply levels.
- Operates and maintains laboratory equipment; responsible for both internal and external customer inquiry and problem resolution.
- Frequent interaction with hospital and physician offices staff.
- May perform EKG and operate glucometer.
Education
Phlebotomy -
American National University
Harrisonburg, Virginia04.2014
Dental Assistant Program -
Massanutten Technical Center
Harrisonburg, Virginia06.2012
High school diploma -
Turner Ashby High School
Bridgewater, Virginia06.2012
Skills
- EKG administration
- Patient registration
- Data entry and specimen collection
- Equipment maintenance
- Customer service
- Medical record management
- Appointment scheduling
- Team collaboration
- Attention to detail
- Effective communication
- Regulatory compliance
- Time management
- HIPAA compliance
- Room restocking
- Anatomy
- Electronic documentation
- Equipment preparation
- Phlebotomy techniques
- Medical equipment operation
- Excellent communication
- Patient care
- Clinical support
- ADL assistance
- Patient education
- Certified in CPR/AED
- Heartsaver first aid CPR AED
- Quality control procedures
- Multitasking capacity
Certification
Certified Nursing Assistant
Accomplishments
Veterans Health Administration Coin of Excellence
Timeline
Health Technician GS 06 Step 05
Department of Veterans Affairs
10.2019 - Current
Collection Technician
American National Red Cross
04.2019 - 10.2019
Administrative Assistant- Family Birth Place
Sentara RMH Medical Center
04.2018 - 12.2020
CLA/Phlebotomist
Sentara RMH Medical Center
07.2016 - 06.2018
Phlebotomy -
American National University
Dental Assistant Program -
Massanutten Technical Center
High school diploma -
Turner Ashby High School