Madeline McDougall
Virginia Beach
Summary
Compassionate healthcare professional with expertise in venipuncture and blood collection, ensuring precision and patient comfort. Proven track record of high productivity and efficient procedure completion, enhancing overall patient care. Proficient in specimen handling, data entry, and patient education, promoting safe practices. Strong communication and adaptability skills contribute to positive patient experiences and streamlined clinical workflows.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Banquet Server
The Wyndham Hotel
Virginia Beach
08.2016 - 09.2017
- Set up dining areas for events, ensuring optimal guest experience.
- Delivered food and beverages to guests efficiently, maintaining high service standards.
- Assisted kitchen staff to ensure timely meal service and coordination.
- Responded promptly to guest requests, enhancing overall satisfaction during events.
- Cleared tables and reset for next guests, maintaining operational flow.
- Followed safety and sanitation guidelines to promote a safe dining environment.
- Greeted guests upon arrival, providing assistance as needed throughout the event.
- Monitored guest satisfaction levels, addressing needs promptly and courteously.
Education
CPT - Phlebotomy Technician
Tidewater Medical Training
1300 Diamond Springs Rd, Virginia Beach, VA 2345509-2022
High School Diploma -
Green Run High School
1700 Dahlia Dr, Virginia Beach, VA 2345306-2011
Skills
- Customer service
- Team collaboration
- Time management
- Attention to detail
- Hospitality service expertise
- Active listening
- Conflict resolution
- Medical terminology
- Patient preparation
- Blood collection
- Patient support
- HIPAA
- Medical records handling
- Patient confidentiality
- Patient care
- Laboratory procedures understanding
Affiliations
- Motherhood
- Crafting
- Traveling
- Gardening
Certification
- CPT (July 2024 - July 2026)
Languages
English
Native/ Bilingual
Additional Information
- Married to Military
- Mother of 2
- Stay at Home Mother since 2017
References
References available upon request.
Timeline
Banquet Server
The Wyndham Hotel
08.2016 - 09.2017
CPT - Phlebotomy Technician
Tidewater Medical Training
High School Diploma -
Green Run High School
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