Madeline McDougall
Virginia Beach
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
VBEA
Virginia Beach, Virginia
08.2025 - 03.2026
- Collaborated with team members to streamline administrative tasks regularly.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Developed and maintained filing systems for improved document retrieval.
- Assisted in preparing reports and presentations using Microsoft Office Suite.
- Maintained inventory of office supplies, ensuring availability for smooth operations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Streamer
Twitch
Virginia Beach, Virginia
04.2023 - Current
- Engaged with viewers through live streaming sessions on interactive gaming platform.
- Created and shared engaging content to entertain and inform audience during streams.
- Utilized social media to promote streams and connect with community members online.
- Moderated chat interactions to maintain a positive and inclusive environment for viewers.
- Collaborated with fellow streamers to enhance community engagement and build networks.
- Researched trending games and topics to stay relevant in the streaming community.
- Developed a personal brand through consistent streaming schedule and unique content style.
- Responded to viewer feedback to improve content quality and viewer experience during streams.
- Promoted upcoming streams through various online channels such as Reddit or Discord servers.
- Developed strategies for increasing viewership on Twitch streams.
Banquet Server
Wyndham Virginia Beach Oceanfront
Virginia Beach, Virginia
08.2016 - 09.2017
- Set up dining areas for events, ensuring optimal guest experience.
- Delivered food and beverages to guests efficiently, maintaining high service standards.
- Assisted kitchen staff to ensure timely meal service and coordination.
- Responded promptly to guest requests, enhancing overall satisfaction during events.
- Cleared tables and reset for next guests, maintaining operational flow.
- Followed safety and sanitation guidelines to promote a safe dining environment.
- Greeted guests upon arrival, providing assistance as needed throughout the event.
- Monitored guest satisfaction levels, addressing needs promptly and courteously.
Education
CPT - Phlebotomy Technician
Tidewater Medical Training
1300 Diamond Springs Rd, Virginia Beach, VA 2345509-2022
High School Diploma -
Green Run High School
1700 Dahlia Dr, Virginia Beach, VA 2345306-2011
Skills
- Microsoft Excel
- Microsoft Word
- Administrative support
- File organization
- Microsoft outlook
- Microsoft Office Suite
- Database entry
- Appointment scheduling
- Excel spreadsheets
- Customer service
- Team collaboration
- Time management
- Attention to detail
- Hospitality service expertise
- Active listening
- Conflict resolution
- Task prioritization
- Problem assessment
- Inventory supplies
- Medical terminology
- Search engine optimization
- Patient preparation
- Organizational skills
- Blood collection
- HIPAA
- Medical records handling
- Patient confidentiality
Certification
- CPT (July 2024 - July 2026)
Languages
English
Native/ Bilingual
Timeline
Administrative Assistant
VBEA
08.2025 - 03.2026
Streamer
Twitch
04.2023 - Current
Banquet Server
Wyndham Virginia Beach Oceanfront
08.2016 - 09.2017
High School Diploma -
Green Run High School
CPT - Phlebotomy Technician
Tidewater Medical Training
Additional Information
I would like employers to know that I bring a strong combination of organizational skills, customer service experience, and creativity to any role. Through my work as an administrative assistant, I’ve developed the ability to manage multiple tasks efficiently, communicate professionally, and keep operations running smoothly.
In addition, my experience as a Twitch streamer has helped me build strong communication and problem-solving skills in a fast-paced, interactive environment. I regularly engage with a diverse audience, handle real-time feedback, and create content that keeps people engaged, which has strengthened my adaptability and ability to connect with others.
I also have a background in hospitality, where I learned the importance of teamwork, attention to detail, and providing a positive experience for every guest. Combined with my medical training as a certified phlebotomy technician, I understand the importance of professionalism, confidentiality, and patient care.
Outside of work, I enjoy content creation, crafting, and spending time with my family, which keeps me creative, balanced, and motivated. I’m always eager to learn, grow, and bring a positive, dependable attitude to any team I’m part of.
References
References available upon request.