Madeline Nieves
Woodbridge
Summary
Results-driven professional with expertise in office administration, operations, and customer service. Proven track record in managing schedules, ensuring compliance, and supporting revenue objectives. Effective communicator who fosters trust with clients and partners while maintaining organized and efficient operations.
Overview
11
11
years of professional experience
Work History
Bakery Operations Manager
Buddin Bakery
Springfield
05.2020 - 10.2025
- Implemented inventory control procedures to minimize waste and maintain ingredient availability.
- Oversaw daily bakery operations, ensuring adherence to product quality standards.
- Monitored health regulation compliance to uphold a safe work environment.
- Acted as primary contact for customers and event coordinators, addressing inquiries promptly.
- Coordinated event setups, including workspace and cooking station arrangements for seamless service.
Office Administrator
Ready Hands/Care Advantage
Alexandria
06.2014 - 02.2019
- Promoted from receptionist to office administrator by managing all office operations independently.
- Served as primary contact for caregivers, clients, and staff, ensuring effective communication.
- Coordinated caregiver scheduling, aligning service hours with client needs and compliance requirements.
- Organized and maintained client records, ensuring confidentiality in all documentation.
- Executed hiring processes, including interviewing, onboarding, and credential collection for new caregivers.
- Accurately prepared and verified caregiver hours to ensure precise payroll processing.
- Actively recruited caregivers to maintain required service-hour levels and fully staffed cases.
- Oversaw Medicaid submissions, ensuring timely paperwork and authorizations for correct payments.
- Optimized and elevated billable service hours to satisfy company goals, ensuring office profitability and avoidance of deficits.
- Enhanced revenue through strategic staffing and scheduling, ultimately increasing production to warrant hiring of administrative assistant.
Education
Cosmetology - Hair, Skin & Nails
Mansfield Beauty School
Springfield, MA01-1999
High School Diploma -
Frank W. Cox High School
Virginia Beach, VA06-1989
Skills
- Inventory management and order fulfillment
- Food safety compliance and hygiene standards
- Event coordination and scheduling
- Customer engagement and relationship management
- Quality control and attention to detail
- Problem solving and preventive maintenance
- Effective communication skills
- Ingredient knowledge and new recipe development
- Record keeping and database entry
- Payroll and accounts payable/receivable
- Leadership and supervision
Languages
Spanish
Professional
Timeline
Bakery Operations Manager
Buddin Bakery
05.2020 - 10.2025
Office Administrator
Ready Hands/Care Advantage
06.2014 - 02.2019
Cosmetology - Hair, Skin & Nails
Mansfield Beauty School
High School Diploma -
Frank W. Cox High School