Madison Hale
Newport News
Summary
Motivated and detail oriented professional with extensive experience in customer service, sales and administrative tasks. Easy and eager to learn and grow professionally and personally.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Fullers raw bar
Hampton, VA
03.2025 - Current
- Developed very personalized dining experiences resulting and multiple repeat customers and high sales. Maintained a clean work environment while also ensuring everything is correct, and up to the customer’s standards. Effectively resolved customer complaints and issues.
Bank Teller
First State Bank of the Florida Keys
Key West, FL
11.2024 - 01.2025
- Provided excellent customer service through personalized support and ensuring no fraud was occurring. Correctly handled large amounts of cash and underwent multiple training courses to keep up on customer satisfaction and safety. Built up familiarity with Microsoft Teams and Outlook and directed customers towards exactly who they needed to talk to and what services may benefit them.
Manager at Kayak Rental
Glow Paddle
Key West, FL
08.2023 - 05.2024
- Managed scheduling employees and ensuring we had all the supplies needed to provide a safe and smooth day for everyone. Resolved customer complaints effectively and with kindness and compassion, as well as scheduling upcoming appointments for clients via telephone calls.
Expo/Food Runner
Hogfish Bar and Grill
Key West, FL
06.2022 - 07.2023
- Collaborated with both front of house and back of house staff to ensure food came out correct and in a timely manner, while also maintaining a clean and safe work environment. Built repeat customer relationships through excellent customer service and handled cash and card transactions over the phone.
Hostess/Food Server
Fogarty's Restaurant
Key West, FL
06.2021 - 06.2022
- Developed critical customer service skills and collaborated with coworkers to create a seamless and pleasant shift during high volume business hours. Created a clean and appealing work-front for customers and handled card and cash transactions in the gift shop. and learned basic inventory management.
Hostess/Cashier
WAHLBURGERS
Key West, FL
07.2020 - 03.2021
- Maintained a clean and friendly work environment while also assisting coworkers in all side work, and making sure guests were satisfied in their experience.
Education
High school diploma - undefined
Key West High School
Key West, FL05.2022
Skills
- Appointment scheduling
- Hospitality
- Multitasking
- Communication skills
- Shipping & receiving
- Administrative experience
- Organizational skills
- Microsoft
- Professionalism
- Microsoft Software
- Cross-functional collaboration
- Food service
- Cash handling
- Time management
- Office experience
- Friendly demeanor
- Sales
- Record keeping
- Experience with children
- Computer operation
Certification
- Microsoft Office Specialist
- December 2020 to Present
- Certified in Microsoft Word 2016
- Certified in Microsoft Excel 2016
- Certified in Microsoft Powerpoint 2016
Timeline
Server
Fullers raw bar
03.2025 - Current
Bank Teller
First State Bank of the Florida Keys
11.2024 - 01.2025
Manager at Kayak Rental
Glow Paddle
08.2023 - 05.2024
Expo/Food Runner
Hogfish Bar and Grill
06.2022 - 07.2023
Hostess/Food Server
Fogarty's Restaurant
06.2021 - 06.2022
Hostess/Cashier
WAHLBURGERS
07.2020 - 03.2021
High school diploma - undefined
Key West High School