Madison Bays
Abingdon
Summary
Ambitious individual with strong organizational and multitasking skills, Hardworking employee with experience in customer service and retail settings. Adept at multitasking, handling cash registers, resolving queries, and stocking shelves. Committed to providing superior service and ensuring smooth store operations. Skilled in providing exceptional customer service, resolving customer issues, and training staff. Possesses excellent communication and multitasking abilities. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
3
3
years of professional experience
Work History
Patient Administrator
Revida Recovery
04.2024 - Current
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Ensured smooth operations of the front desk, handling phone calls and directing inquiries to appropriate staff members.
- Improved patient satisfaction by streamlining appointment scheduling processes.
- Collaborated with medical staff to develop efficient patient care plans, improving overall treatment outcomes.
- Assisted in creating a welcoming environment for patients by maintaining clean and organized waiting areas.
- Increased accuracy of billing procedures by thoroughly verifying insurance coverage details before appointments.
- Reduced wait times for patients by managing patient flow and coordinating with healthcare providers.
- Managed insurance claims processing, resulting in timely payments and reduced billing errors.
- Managed payment collections from patients seamlessly while providing detailed explanations regarding their financial responsibilities.
- Scheduling all Patient Appointments, to ensure patient was able to successfully make it to their next scheduled appointments.
Cook/Cashier
Cowboys General Store
10.2023 - 03.2024
- Maintained cleanliness and organization of kitchen equipment, appliances, and utensils
- Exhibited proficiency in delivering fast and precise work in high-stress settings.
- Cooked food according to recipes set by establishment
- Coordinated and prepared significant amounts of dishes based on established guidelines and client specifications.
- Managed customer payments with precision.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Cashier
Dollar General
12.2022 - 12.2023
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Built and maintained positive working relationships with co-workers
- Helped restock shelves when necessary to maintain an organized display area
- Accurately processed customer payments using cash, credit cards, and checks
- Developed strong customer relationships to support satisfaction and loyalty
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Fuel Clerk
Food City
03.2022 - 12.2023
- Possessed strong knowledge of fuel products, pricing, and applicable promotions
- Adhered strictly to company policies regarding safe storage and disposal practices for hazardous materials
- Applied sound judgment when making decisions regarding customer service disputes or complaints
- Possessed capability to work independently as well as part of a team environment
- Demonstrated ability to accurately handle cash and credit transactions while providing excellent customer service
- Assisted customers with selecting optimal fuel grades for their vehicles
- Maintained cleanliness of the fueling area by regularly inspecting pumps and dispensers
- Collaborated with team members to maintain cleanliness and organization of the fuel area.
- Provided exceptional service through quick problem resolution, resulting in satisfied returning customers.
- Increased productivity by multitasking between cashier duties and attending to customers at the fuel pumps.
- Maintained clean and orderly work station.
- Cleaned up gas and other spills in accordance with spill procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Performed cash, card, and check transactions to complete customer purchases.
- Contributed to a safe working environment by adhering to strict safety regulations and guidelines in handling hazardous materials.
Education
High School Diploma -
Holston High
Damascus, Va05.2022
Skills
- Customer Service
- Ingredients measuring
- Fine Dining
- Order Verification
- Time management
- Attention to detail
- Stress management
- Written Communication
- Multitasking
- Team Leadership
- Reliability
- Organizational Skills
- Effective Communication
Timeline
Patient Administrator
Revida Recovery
04.2024 - Current
Cook/Cashier
Cowboys General Store
10.2023 - 03.2024
Cashier
Dollar General
12.2022 - 12.2023
Fuel Clerk
Food City
03.2022 - 12.2023
High School Diploma -
Holston High
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